In my last article, I talked about selecting a BPM tool while keeping in mind both the short and long term needs of an organization’s process needs. But as we are all aware, whether we acknowledge it or not, tactical views and immediate implementation needs take priority over strategic needs. People tend to overlook long term process needs while focusing on only the immediate process automation needs. Moreover, while focusing on tactical needs, organizations tend to overlook areas such as process ownership and governance, roles and responsibilities, Service levels, and standards that should be associated with any process initiatives. More importantly these need to be thought through prior to embarking on the BPM journey. A BPM Center of Excellence (COE) can help with all of these areas.
