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| Agile Business Analysis | Business Process Analysis | Business Process Management | Digital Decisioning and Analytics | Operational Excellence: LSS + BPM | Business Architecture | Digital Business | |
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BPM 101
BPM 101 is the foundational course for those starting their BPM journey. It presents an overview of process modeling, analysis, design, the technologies in BPM and the role of BPM in digital transformation.
BPM 101 is the cornerstone course of the BPM curriculum. It has recently been updated to reflect the evolution in new tools and technologies as well as the central role of BPM in digital transformation. It is especially useful for people new...
EventsSummer Session 1 - 06/20/2022 - 09:00
Summer Session 2 - 07/11/2022 - 13:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Process Modeling, Analysis and Design: As Is, To Be
Achieving success with BPM relies upon skill in process modeling, analysis and design. This course equips you with the practical, applied knowledge to lead/facilitate process improvement projects.
Modeling, analysis and design skills are indispensable to BPM success. In this course you will acquire a solid understanding and develop skill in practical techniques for process modeling, analysis and design. Beginning with a section on modeling, you...
EventsSummer Session 1 - 06/21/2022 - 09:00
Summer Session 2 - 07/25/2022 - 13:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online OpEx 101
Operational Excellence (OpEx) stresses the application of key principles, the alignment of management systems, and the application of process improvement tools. Operational Excellence has a focus on a long-term change in organizational culture.
The focus of Operational Excellence (OpEx) goes beyond the traditional event-based model of improvement toward a long-term change in organizational culture. OpEx stresses the application of key...
EventsSummer Session 1 - 06/21/2022 - 09:00
Summer Session 2 - 07/20/2022 - 13:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Process Measurement and Metrics
This session presents key concepts and tools on process measurement. You will learn how to apply these principles in your organization at both the organizational level and the business process level.Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques and how to apply these to the analysis and design of business processes.Determining what to measure and...
EventsSummer Session 1 - 06/22/2022 - 09:00
Summer Session 2 - 08/08/2022 - 13:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Lean Six Sigma and BPM
This course outlines the relationship of Lean Six Sigma (LSS) and Business Process Management (BPM) to Operational Excellence (OpEx) and provides insight into the needed skills and tools.
We will explore and discuss the skills, training, and infrastructure required to launch a successful project. There will be an overview of the process improvement methodology and tools used to make significant improvement to business processes.
We will...
EventsSummer Session 1 - 06/22/2022 - 09:00
Summer Session 2 - 08/03/2022 - 13:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Establishing Business Process Governance & Centers of Excellence
This course builds a comprehensive understanding of how to establish process governance with a focus on the emerging roles of process owner, process council, and the process office.
As organizations evolve their BPM practices from simple process improvement towards process management, a more transparent and effective governance process is necessary. This course builds a comprehensive understanding of how to establish BPM governance with a focus...
EventsSummer Session 1 - 06/23/2022 - 09:00
Summer Session 2 - 08/22/2022 - 13:00
Fall Session 1 - 09/22/2022 - 09:00
Fall Session 2 - 11/17/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Lean Tools in Action
Lean Tools in Action will provide participants with an introductory understanding of Lean strategies and basic improvement methodologies within the context of a project or an organizational unit.
No matter how well designed, well-planned or well-managed, all organizational units and/or projects can be improved in one way or another. It can involve working conditions, poor resource utilization, getting ahead of competition or to better keep...
EventsSummer Session 1 - 06/23/2022 - 09:00
Summer Session 2 - 08/17/2022 - 13:00
Fall Session 1 - 09/22/2022 - 09:00
Fall Session 2 - 11/17/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online |
BA 101
Business Architecture provides context and understanding for organizational environments. This course provides an overview of key concepts of the profession and practical application of business architecture.This course provides an overview of key Business Architecture definitions, concepts and practices with a focus on value delivery. It explores the role and responsibilities of the business architect relative to other roles in the...
EventsSummer Session 1 - 06/20/2022 - 09:00
Summer Session 2 - 07/13/2022 - 13:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Building a Business Architecture
Business Architecture provides context and understanding for defining and delivering organizational strategy. This course builds both conceptual and practical knowledge of the tools and techniques used in business architecture.This course provides an overview of key Business Architecture definitions, concepts and practices with a focus on value delivery using key business architecture techniques. To achieve business alignment, we must first:...
EventsSummer Session 1 - 06/21/2022 - 09:00
Summer Session 2 - 07/27/2022 - 13:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Establishing Business Architecture Governance and Centers of Excellence
Once the value of Business Architecture is demonstrated within an organization, the next step is to set up governance and a Center of Excellence to formally establish the practice and the Business Architect role within the organization. This course provides the roadmap for creating a successful Business Architecture practice. It is beneficial for anyone who is just starting to establish a Business Architecture practice within their...
EventsSummer Session 1 - 06/20/2022 - 09:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online Launching Your Business Architecture Practice
Business Architects need to think from a business perspective; expert in employing consultative techniques like facilitation, influence, change leadership and communication. In this course participants will gain new insight to critical perspective for the business architect.This course focuses on the skills and competencies needed to perform business architecture; "being" a Business Architect. Using business architecture tools, we’ll develop the...
EventsSummer Session 1 - 06/23/2022 - 09:00
Summer Session 2 - 08/24/2022 - 13:00
Fall Session 1 - 09/22/2022 - 09:00
Fall Session 2 - 11/17/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online |
Digital Transformation 101: Alleviating Digital Transformation Debt
Foundation course for those embarking upon cultural and digital transformation journeys leveraging hyperautomation, No Code, AI, Process Mining, IoT and Blockchain with best practices & examples.
Digital Transformation has many facets - from cultural transformation to deployment of various emerging digital technologies. This course provides an overview of pragmatic recommendations and the methodologies for the transformative digital...
EventsSummer Session 1 - 06/20/2022 - 09:00
Summer Session 2 - 07/13/2022 - 13:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online Low Code/No Code: The Good, The Bad and The Challenging
Low Code/No Code empowers Citizen Developers and enhances IT productivity. However, to succeed, its challenges need to be addressed through pragmatic best practices.
Low Code/No Code is one of the essential digital transformation trends. However, it is a confusing and fragmented market. This course provides the students a roadmap to understand and succeed with Low Code/No Code. It will delve into the various categories, the ROI advantages, and...
EventsSummer Session 2 - 07/27/2022 - 13:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
CustomAvailable In-House or Private Live Online Process Automation Approaches: Working with Hyperautomation, Process Mining, RPA, and BPMN Automation
As part of the core Digital Transformation curriculum, this course provides a high-level introduction to the process automation landscape including hyperautomation, process mining, RPA, and model-driven application development using BPMN. This course examines current process automation approaches including Process Mining, Robotic Process Automation (RPA), and BPMN Automation. Students will be introduced to the multiple technologies, tools, and...
EventsSummer Session 1 - 06/22/2022 - 09:00
Summer Session 2 - 08/10/2022 - 13:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online Digital Customer Experience: Personas and Journey Mapping
Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.The generic term of customer experience (CX) covers the entire landscape from traditional customer service to new digital methods that are used to interact with customers. Digital customer experience...
EventsSummer Session 1 - 06/23/2022 - 09:00
Summer Session 2 - 08/24/2022 - 13:00
Fall Session 1 - 09/22/2022 - 09:00
Fall Session 2 - 11/17/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online |
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Agile Business Analysis |
Business Process Analysis |
Business Process Management |
Digital Decisioning and Analytics |
Operational Excellence: LSS + BPM |
Business Architecture |
Digital Business | |
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Agile Methodology for BPM
Agile Methodology for BPM discusses how to apply agile concepts, principles, and standards for members of Business Process Management including analysts, project managers, and leaders. Providing value more frequently in BPM is emphasized. This class is excellent for BPM practitioners who are working with scrum teams and for leaders who want to inject agile principles into their process improvement departments.Agile Methodology for BPM provides...
EventsSummer Session 1 - 06/20/2022 - 09:00
Summer Session 2 - 07/11/2022 - 13:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online Agile BPM Roles and Responsibilities
The Agile BPM Roles and Responsibilities class focuses on how to implement agile in BPM initiatives. Participants will learn how to apply agile principles to BPM and the agile BPM delivery life cycle. In addition they will learn how to adapt roles in agile and how to setup process improvement work that delivers value more quickly to internal and/or external customers. Agile BPM Roles and Responsibilities provides the foundation for any BPM...
EventsSummer Session 1 - 06/21/2022 - 09:00
Summer Session 2 - 07/25/2022 - 13:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online Agile Techniques for BPM
Agile Techniques for BPM gives hands-on practice in the use of different techniques to refine, deliver, and demo user stories in agile BPM. This class is excellent for BPM analysts who are working with scrum teams and for leaders who want to inject agile principles into their process improvement departments. The third class in the certification, Agile Techniques for BPM, focuses on adapting both agile and BPM techniques to refine, deliver...
EventsSummer Session 1 - 06/22/2022 - 09:00
Summer Session 2 - 08/08/2022 - 13:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
CustomAvailable In-House or Private Live Online Agile BPM in Action
Agile BPM in Action gives participants hands-on experience applying the concepts, principles, and techniques of agile BPM. You will have an immersive experience in the sprint cycle for agile BPM from sprint planning to sprint demo—reinforcing the previous 3 classes and adding layers of details for implementing this new methodology. Agile BPM in Action provides hands on experience for any BPM professional who wants to apply agile to...
EventsSummer Session 1 - 06/23/2022 - 09:00
Summer Session 2 - 08/22/2022 - 13:00
Fall Session 1 - 09/22/2022 - 09:00
Fall Session 2 - 11/17/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online |
Methodologies and Approaches for BPM
Understand the similarities and differences between four seminal methodologies: Six Sigma, Lean, Reengineering and BPM. Do exercises for techniques and discuss cases in each methodology.This course provides an overview of various methodologies and approaches commonly used in process improvement and management. Participants will understand the similarities and differences between Six Sigma, Lean, Reengineering and BPM. Exercises and case studies...
EventsSummer Session 1 - 06/20/2022 - 09:00
Summer Session 2 - 08/29/2022 - 13:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Advanced Facilitation Skills
Face-to-face and virtual facilitation skills are needed for developing a business architecture, creating a process model, leading an improvement team, or running a meeting. Learn models and practice in all these areas.Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial. You need to be able to keep people engaged, elicit the...
EventsSummer Session 1 - 06/21/2022 - 09:00
Summer Session 2 - 09/06/2022 - 13:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Process Modeling With BPMN
Attendees will learn a structured approach to using BPMN. Their knowledge is enhanced by using a software tool to provide hands-on practiceThe Business Process Modeling Notation (BPMN) is a standard for business process modeling, and provides a graphical notation for specifying business processes in a Business Process Diagram (BPD). It is based on flowcharting techniques similar to activity diagrams from the Unified Modeling Language (UML). The...
EventsSummer Session 1 - 06/22/2022 - 09:00
Summer Session 2 - 09/06/2022 - 09:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Process Modeling With BPMN: Part 1
The Business Process Modeling Notation (BPMN) is a standard for business process modeling, and provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), It is based on flowcharting techniques similar to activity diagrams from the Unified Modeling Language (UML). The objective of BPMN is to support business process management for both technical users and business users by providing a...
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Customer Experience Modeling, Analysis and Design
This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.Customer experience is receiving increasing management attention as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. With roots going as far back as total quality management, many B2C and some B2B organizations are increasing their emphasis on...
EventsSummer Session 1 - 06/22/2022 - 09:00
Summer Session 2 - 09/08/2022 - 13:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online Organizational Change Management
Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization, technological change and process based change initiatives.
This course on Organizational Change Management (OCM) is designed for participants who wish to understand the fundamental concepts of organizational change and want to sharpen their skills in...
EventsSummer Session 1 - 06/23/2022 - 09:00
Summer Session 2 - 08/31/2022 - 13:00
Fall Session 1 - 09/22/2022 - 09:00
Fall Session 2 - 11/17/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Process Modeling With BPMN
Attendees will learn a structured approach to using BPMN. Their knowledge is enhanced by using a software tool to provide hands-on practiceThe Business Process Modeling Notation (BPMN) is a standard for business process modeling, and provides a graphical notation for specifying business processes in a Business Process Diagram (BPD). It is based on flowcharting techniques similar to activity diagrams from the Unified Modeling Language (UML). The...
EventsSummer Session 1 - 06/22/2022 - 09:00
Summer Session 2 - 09/06/2022 - 09:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Methodologies and Approaches for BPM
Understand the similarities and differences between four seminal methodologies: Six Sigma, Lean, Reengineering and BPM. Do exercises for techniques and discuss cases in each methodology.This course provides an overview of various methodologies and approaches commonly used in process improvement and management. Participants will understand the similarities and differences between Six Sigma, Lean, Reengineering and BPM. Exercises and case studies...
EventsSummer Session 1 - 06/20/2022 - 09:00
Summer Session 2 - 08/29/2022 - 13:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online |
Intelligent Automation 101
Foundation course for understanding and applying Hyperautomation technologies, platforms, techniques, and best practices. Learn how to balance the advantages of Automation with potential risks.This is an introductory but comprehensive course on Intelligent Automation. The focus is on Hyperautomation for enterprises to understand the transformative potential of Intelligent Automation and create a pragmatic roadmap for Automation best practices....
EventsSummer Session 2 - 07/18/2022 - 13:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
CustomAvailable In-House or Private Live Online EventsSummer Session 2 - 08/01/2022 - 13:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
CustomAvailable In-House or Private Live Online EventsSummer Session 2 - 08/15/2022 - 13:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
CustomAvailable In-House or Private Live Online EventsSummer Session 2 - 08/29/2022 - 13:00
Fall Session 1 - 09/22/2022 - 09:00
Fall Session 2 - 11/17/2022 - 09:00
CustomAvailable In-House or Private Live Online |
Process Modeling, Analysis and Design: As Is, To Be
Achieving success with BPM relies upon skill in process modeling, analysis and design. This course equips you with the practical, applied knowledge to lead/facilitate process improvement projects.
Modeling, analysis and design skills are indispensable to BPM success. In this course you will acquire a solid understanding and develop skill in practical techniques for process modeling, analysis and design. Beginning with a section on modeling, you...
EventsSummer Session 1 - 06/21/2022 - 09:00
Summer Session 2 - 07/25/2022 - 13:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Process Measurement and Metrics
This session presents key concepts and tools on process measurement. You will learn how to apply these principles in your organization at both the organizational level and the business process level.Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques and how to apply these to the analysis and design of business processes.Determining what to measure and...
EventsSummer Session 1 - 06/22/2022 - 09:00
Summer Session 2 - 08/08/2022 - 13:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online OpEx Tools of the Trade
This course offers participants the opportunity to practice the basic set of process improvement tools, by using hands-on exercises, and to gain the real-world experience needed to achieve improvement goals.This course builds upon earlier courses in the Operational Excellence (OpEx) track and provides practical experience on the basic methods used by experienced practitioners to create lasting process improvements. The emphasis is not on theory...
EventsSummer Session 1 - 06/20/2022 - 09:00
Summer Session 2 - 08/24/2022 - 13:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online Organizational Change Management
Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization, technological change and process based change initiatives.
This course on Organizational Change Management (OCM) is designed for participants who wish to understand the fundamental concepts of organizational change and want to sharpen their skills in...
EventsSummer Session 1 - 06/23/2022 - 09:00
Summer Session 2 - 08/31/2022 - 13:00
Fall Session 1 - 09/22/2022 - 09:00
Fall Session 2 - 11/17/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online |
Establishing Business Architecture Governance and Centers of Excellence
Once the value of Business Architecture is demonstrated within an organization, the next step is to set up governance and a Center of Excellence to formally establish the practice and the Business Architect role within the organization. This course provides the roadmap for creating a successful Business Architecture practice. It is beneficial for anyone who is just starting to establish a Business Architecture practice within their...
EventsSummer Session 1 - 06/20/2022 - 09:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online The Business Architecture Playbook
This course brings together the knowledge and skills from other Business Architecture courses and puts it within context. It provides an end-to-end process for creating and applying Business Architecture for various scenarios. This includes everything from planning an effort, to assessing the current state and architecting the target state, to planning initiatives and measuring the results. It describes key activities to be performed as well...
EventsSummer Session 1 - 06/21/2022 - 09:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online Business Architecture / IT Architecture Alignment
This training course provides attendees with the ability to establish and map formal blueprints of business and IT architectures and use these blueprints to drive solution oriented roadmaps, IT transformation funding and project definition, prioritization and deployment.Most organizations lack a well-articulated blueprint of their business. While everyone can see their small piece of the puzzle, no one has visibility into the business as a whole...
EventsSummer Session 1 - 06/22/2022 - 09:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online Organizational Change Management
Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization, technological change and process based change initiatives.
This course on Organizational Change Management (OCM) is designed for participants who wish to understand the fundamental concepts of organizational change and want to sharpen their skills in...
EventsSummer Session 1 - 06/23/2022 - 09:00
Summer Session 2 - 08/31/2022 - 13:00
Fall Session 1 - 09/22/2022 - 09:00
Fall Session 2 - 11/17/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online |
Agile Business Analysis 101
Not your typical intro to agile class! This course focuses on teaching the basics of agile while explaining the limitations and provides recommendations for avoiding typical agile implementation pitfalls.
The Agile Manifesto was created by and for software developers and doesn't account for many issues that an enterprise level transformation will encounter like analysis, reporting, governance, project management, or regulatory considerations....
EventsSummer Session 1 - 06/20/2022 - 09:00
Summer Session 2 - 07/18/2022 - 13:00
Fall Session 1 - 09/19/2022 - 09:00
Fall Session 2 - 11/14/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online The Agile Business Analyst
Not your typical agile class! Learn how business analysis and agile based project management fit into an agile implementation.
The Agile Manifesto was created by and for software developers and doesn't account for many issues that an enterprise level transformation will encounter like analysis, reporting, governance, project management, or regulatory considerations. Enterprise level transformations are failing (or not performing as well as...
EventsSummer Session 1 - 06/21/2022 - 09:00
Summer Session 2 - 08/01/2022 - 13:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online The Practice of Agile Business Analysis
Participants will learn how to function tactically and strategically as an agile business analyst. Detailed work and hands-on exercises will include writing user stories, decomposing epics, analysis wall management, and practice with more techniques.
This two-day course provides in-depth practical knowledge and skills to business analysts who wish to become adept in using an agile approach in software development. It provides the context to put...
EventsSummer Session 1 - 06/22/2022 - 09:00
Summer Session 2 - 08/15/2022 - 13:00
Fall Session 1 - 09/21/2022 - 09:00
Fall Session 2 - 11/16/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online Process Modeling, Analysis and Design: As Is, To Be
Achieving success with BPM relies upon skill in process modeling, analysis and design. This course equips you with the practical, applied knowledge to lead/facilitate process improvement projects.
Modeling, analysis and design skills are indispensable to BPM success. In this course you will acquire a solid understanding and develop skill in practical techniques for process modeling, analysis and design. Beginning with a section on modeling, you...
EventsSummer Session 1 - 06/21/2022 - 09:00
Summer Session 2 - 07/25/2022 - 13:00
Fall Session 1 - 09/20/2022 - 09:00
Fall Session 2 - 11/15/2022 - 09:00
Live OnlineOn DemandCustomAvailable In-House or Private Live Online |
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Moving Up the BPM Maturity Curve
How can an organization evolve on the road to process management? That is the principle question that this course addresses. Many companies start their BPM journey by executing one or two projects of small scope. That may be fine at the outset, but in order to address the larger performance issues, companies need to move up the BPM maturity curve from repeatable to defined and then to managed and optimized. This course outlines the key...
Advanced Process Management Principles - Key to Sustainability
What do leaders want? In a word – RESULTS! And that is precisely what process management can deliver when practiced at the enterprise level.BPM is not just about technology. It is first and foremost about improving organizational performance. Major initiatives will only be optimized if senior leaders are engaged in applying process management principles and practices at the enterprise level. To make this happen, as many practitioners have...
Understanding Cloud Computing and Its Value Proposition in BPM
Enterprises large and small are drawn by the advantages of Cloud Computing – e.g. pay-for-use, self-service, elastic scalability and the elimination of hardware management – resulting in very low barriers to technology bentry and exit and high agility. Significant innovations in virtualization, and distributed computing, as well as improved access to high-speed Internet and a weak economy, have accelerated interest in Cloud Computing. Cloud...
Digital Customer Experience: Personas and Journey Mapping
Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.The generic term of customer experience (CX) covers the entire landscape from traditional customer service to new digital methods that are used to interact with customers. Digital customer experience...
EventsSummer Session 1 - 06/23/2022 - 09:00
Summer Session 2 - 08/24/2022 - 13:00
Fall Session 1 - 09/22/2022 - 09:00
Fall Session 2 - 11/17/2022 - 09:00
Live OnlineCustomAvailable In-House or Private Live Online NOTE: Any Recommended and/or Additional Electives may be taken to meet the Certificate of Training requirements.
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