Achieving success with BPM relies upon skill in process modeling, analysis and design. This course equips you with the practical, applied knowledge to lead/facilitate process improvement projects. Modeling, analysis and design skills are indispensable to BPM success. In this course you will acquire a solid understanding and develop skill in practical techniques for process modeling, analysis and design. Beginning with a section on modeling, you...

This session presents key concepts and tools on process measurement. You will learn how to apply these principles in your organization at both the organizational level and the business process level.Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques and how to apply these to the analysis and design of business processes.Determining what to measure and...

This course builds a comprehensive understanding of how to establish process governance with a focus on the emerging roles of process owner, process council, and the process office. As organizations evolve their BPM practices from simple process improvement towards process management, a more transparent and effective governance process is necessary. This course builds a comprehensive understanding of how to establish BPM governance with a focus...