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Ankit Tara
posted 3 years 11 weeks ago

Excellent article. I have

Excellent article. I have experienced hasty decisions to move to automation in my current position. In many cases the automation has too many gaps and training and data quality have been sacrificed. Ultimately, the expected results from the automation is not being achieve. In the out-years I expect much of the automation to improve business operations and processes tremendously but the cost incurred over the years and the issues it has caused are not worth it in my opinion. The big winner has been outside contractors. A concentrated effort on training would have achieved greater results in the short term.


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