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Ankit Tara
posted 4 years 47 weeks ago

Great article. I've used

Great article. I've used similar techniques, but hadn't heard about the I-4 approach. It makes total sense.
I've even had the instance differences between offices within the same County (albeit a very large County). The differences were born out of lack of understanding by various supervisors supporting different demographics of customers and the system didn't force consistency in the general process. I used a similar approach to get them to agree on the higher level process and indicated function boxes where additional business rules would apply to manage differences required by the various programs they supported.


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