At every level of government, officials have been increasingly challenged in recent years to continue improving upon the delivery of government services, even as their expertise heads out the door – with the climbing rate of baby-boomer retirements – and their budgets are heading south. It is in times like these that government decision makers need to point their enterprise strategy, with a steady aim, at achieving better business outcomes, or greater mission success. This presentation focuses on the value of applying effective performance measures, which allow cause and effect relationships between IT (and other) solutions and the basic business needs of government, to be more clearly understood and more successfully leveraged.
Despite the fact that business process modeling (BPM) has been around since at least the early 1990’s, decision makers at all levels of government still wonder about the return on any investment they may be thinking of making, in BPM. This presentation counters the old adage that says, “If it’s not broke, don’t fix it,” by suggesting something like this: “Odds are that something needs fixing, if you haven’t bothered to see if it’s broke.” Operating on the principle that most business activities can stand improvement, more or less constantly, Jeanne maintains that a business owner, manager, analyst, or steward cannot know whether business-as-usual is the best way to “run a railroad” unless s/he understands how business activities, business processes and business value-chains work, from beginning to end. Business processes really matter when one suspects a bottleneck that inhibits the flow of key activities, when one needs to replace or upgrade an IT-system that enables business performance, or when the training of new workers is required to sustain business operations. These are but a few of the real reasons business processes matter to anyone charged with ensuring effective mission performance.
The international process community has recognized the need to bring together multiple standards and models into a single integrated standards-based model that addresses broad enterprise processes, and has launched the Enterprise SPICE initiative to meet this need. Enterprise SPICE will be used with international standard ISO/IEC 15504 (SPICE) to provide an efficient, effective mechanism for assessing and improving processes deployed across an enterprise.
This presentation will provide an overview and status of the Enterprise SPICE (ISO/IEC 15504) initiative.
The Department of Defense (DoD) is aggressively pursuing a business transformation strategy based upon recognizing that Business Process Management, Service Oriented Architecture and Business Architecture concepts are each part of a continuum, which must be planned, governed and orchestrated as its own end to end process. The DoD terms this the Business Operating Environment (BOE). Mr. Wisnosky will Outline the BOE with examples of its current state and future directions.
Contributed by:Andrew Spanyi, Faculty Member, DBizInstitute.org and Managing Director,
Spanyi International
By: Andrew Spanyi, author of "More for Less: The Power of Process Management"
Let’s agree on a fundamental principle. Companies create value for customers and shareholders via the effectiveness and efficiency of activities or work which flows across traditional organization boundaries – often referred to as the firm’s cross-functional business processes. In order to optimize and sustain business process improvements it’s essential to overlay some form of governance that creates the right structures, metrics, roles and responsibilities to measure, improve and manage the performance of a firm’s end-to-end business processes.
Contributed by:Ken Mullins, Senior Principal,
MITRE Corporation
By: Ken Mullins, MITRE and Editorial Director, Government, BPMInstitute.org
A few years ago, a private liberal arts college in Vermont decided to reinforce the image of its campus, which features lots of quads and open spaces, as one that encourages students to do more walking. Concrete walkways were built over existing dirt-paths that the shoes of students and faculty had been shaping and re-shaping for generations. When the renovations were done, the local newspaper reported that fewer students showed up in class thereafter with muddied sneakers, though more of them were walking across the campus, even on rainy days.
By: Kevin T. Smith, co-author of "Applied SOA: Architecture and Design Strategies"
As important as information security is, it seems to be one aspect of SOA that is too often overlooked. Without a well-thought out security plan, a SOA project will introduce critical vulnerabilities to the enterprise, it may require a large amount of time and resources in order to "retrofit" security later, and it may never be deployed at all due to accreditation failure when there are unmet needs related to mandatory security rules and privacy laws.
BPMInstitute.org interviews Richard Burk, Chief Architect of the Office of Management and Budget
The Federal Enterprise Architecture provides a platform for cross-agency collaboration and a discipline to guide IT investments, helping the federal government achieve its goals. BPMInstitute.org talked to Richard Burk, chief architect in the Office of Management and Budget, about the initiative.
By: Jim Sinur, Chief Strategy Officer, Global360
Like it or not, we are about to see an unprecedented brain drain when the baby boomer generation heads towards the retirement sidelines. This phenomenon
is known as the "Grey Wave." Experts are saying that no amount of hiring and/or labor importation will be able to cope with the amount and pace of retirements. This means that large increases in productivity are not optional, but mandatory.
Contributed by:Ken Mullins, Senior Principal,
MITRE Corporation
By: Gabe Galvan and Ken Mullins, MITRE
Government decision makers faced with the need to streamline their business operations have begun to worry that the architectural construct we call services-oriented architecture (SOA) cannot be reconciled with the implementation of bundled, enterprise-wide product suites - a.k.a. Enterprise Resource Planning (ERP) solutions.