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Resources in Business Process Management (BPM)

Here you will find a mix of articles, white papers, webcasts, archived presentations and more covering the topic of BPM and its sub-topics.

Displaying 31 - 40 of 1542 resources matching your criteria.

The evolution of process diagramming (i.e. why flowcharts are so 1980's)

Contributed by:Ian Gotts,  Founder & CEO,  Elements.cloud

Every business analyst and consultant has drawn a flowchart at some point in their career. Many probably still are. 

Type "flowchart" into Google and you get 75 million results. Type "horse and cart" into Google and you get 380 million results. But the car has superseded the horse and cart.

In the same way, flowcharts are now an outdated way of capturing process content. Over the last 5-10 years there is a simpler and more engaging diagramming notation. It is proven in major highly regulated industries right down to innovative startups and small nonprofits. It is called UPN (Universal Process Notation) and it is not proprietary to any company and doesn’t require any specialized software.

Why the change?

What hat are you wearing? Perspectives on Business Analysis

Contributed by:Ian Gotts,  Founder & CEO,  Elements.cloud

Over the last 20 years I’ve been helping companies understand, document and drive adoption of their operational business processes. It is important to recognize there are a number of different and competing personas, each of whom believe it is THEIR process content.  

So to keep things simple, we’ve found it useful to consider the different perspectives and to use hats.  Each of the four groups has (in most cases) valuable inputs and concerns about any given process. But it is important to ensure that the way document the processes supports their differing needs and perspectives. Rather like the HSBC ads we used to see in airports.

Leading vs Lagging Metrics

Contributed by:Ian Gotts,  Founder & CEO,  Elements.cloud

Digital transformation was always a 5 year plan that could be put off because it was so painful. But COVID has forced organizations to make dramatic, transformational changes in 5 months or 5 weeks. And the pace of change has not let up as organizations are evolving to stay relevant in very uncertain times.

Never has it been more important that the executives and managers have accurate dashboards and reports to be able to drive business decisions. But are they looking out of the windshield of the car or out of the back window?

Put another way, are the Key Performance Indicators (KPIs) that they are using to make their decisions leading indicators or lagging indicators? Lagging indicators vs. leading indicators

Some examples of lagging and leading indicators:

Article Series Part 2 - Operational Excellence and VSaaS: Digital Transformation Debts post-Covid-19

Contributed by:Dr. Setrag Khoshafian,  Principal and Chief Scientist,  Khosh Consulting

Editors Note: BPMInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book 'How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. This article was originally published on CognitiveWorld.com on August 1, 2020.


Article Series Part 1 - Culture: Digital Transformation Debts post-Covid-19

Contributed by:Dr. Setrag Khoshafian,  Principal and Chief Scientist,  Khosh Consulting

Editors Note: BPMInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book 'How to Alleviate Digital Transformation Debt’ expected to air Fall 2021. This article was originally published on CognitiveWorld.com on July 14, 2020.


BPM Resurgence

Contributed by:Andrew Spanyi,  Faculty Member, DBizInstitute.org and Managing Director,  Spanyi International

Business process management (BPM) has been quietly undergoing resurgence as organizations gradually recognize the central role of process in digital transformation. Some industry observers have argued that process is sizzling, while others have pointed out that for BPM to achieve a renaissance it will require greater scale, flexibility, and collaboration than what was previously the norm.

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The Road to IoT Success Runs through Digital Process Automation (DPA)

Contributed by:Dr. Setrag Khoshafian,  Principal and Chief Scientist,  Khosh Consulting

Editors Note: DBizInstitute is excited to share this article, written by Dr. Setrag Khoshafian, with our community and in advance of his new book release. Keep an eye on our website as we share additional articles in the coming months written by Setrag, as well as a pending Meet the Author webcast to discuss his new book 'How to Alleviate Digital Transformation Debt' expected to air Fall 2021. Be sure to pre-register! This article was originally published on CognitiveWorld on December 19, 2019.

Scaling & Sustaining Your Digital Process Automation Program - Notes from the Field

Contributed by:Samantha BureauJohnson,  VP, PMO and BPE,  BCBSNC

We are a year and a half into our Digital Process Automation program and have had some very strong successes as we learn new tool sets, build our enterprise capability center for governance and stand up an Agile way of working. Year one (1) we delivered over $10M in returned value on an investment of $3M. That early success buoyed our enthusiasm and optimism. It also pushed us to strive for bigger and better successes for year two (2).

We knew maturing, scaling and sustaining the new capability was going to be our focus for year two (2). However, that early optimism had us more bullish than perhaps we should have been. We were a bit stymied on the slowing of momentum as new and different challenges presented themselves.

Here are some field notes of our journey to date. This year, as we endeavor to drive forward and unlock business value using RPA/RDA capabilities, coupled with AI for Intelligent Automation, we have stepped back to assess, adjust, and learn.

The Power of Stakeholder Analysis

Contributed by:Andrew Campbell,  Mr,  Ashridge Executive Education

Whether I am working on a single process or an operating model, I have found that stakeholder analysis is a good place to start. It is simple to do and often gives insights that are valuable both to the design work and to the transformation work.

Take a page of paper or a flip chart, describe the thing you are designing (process or function or whole organisation) in a circle in the middle, and array the stakeholders on spokes leading away from this central circle. A stakeholder is an individual or group of individuals or organisations who are likely to be affected by the work you are doing or whose requirements will affect the work you are doing.

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