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How To Scale Your Process Documentation Initiative


Courtsey of: Lombardi

Strong, visible sponsorship is essential for an initiative of this nature to succeed – you will require time and effort from a large number of people across the business. This weekly meeting creates a definite time commitment on the executive’s schedule, keeps them engaged, and is essential to the initiative’s success. Each week, you will get push back from groups who are busy "fighting fires" and may not want to prioritize your process documentation initiative. Utilize this meeting to place executive pressure on those groups to ensure commitment is kept. The meeting agenda should be limited to the number of completed processes vs. goal and the support needed in the upcoming week. Do not show process maps or workflow diagrams – this is too much detail.

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