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	Friday, January 9

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BPMS WATCH Column

BPMS Watch: BPMN's Three Levels, Reconsidered

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Several months ago, I got an urgent request from OMG – the organization responsible for BPMN and other BPM standards – to give a short blurb I had written a permanent URL on my website. The...

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White Papers

Achieving a Single Customer View with an SOA

Courtesy of: Sun Microsystems

Businesses have been fighting the battle of poorly integrated customer data for decades. Most are aware that the lack of integrated data about their customers can impact customer satisfaction, loyalty, and retention, and ultimately the bottomline. This executive paper takes a closer look at the impacts of dispersed customer information and the potential benefits of implementing a service-oriented architecture (SOA) and building composite applications to gain a single customer view. Through the integration of siloed disparate systems, streamlined business processes, and an alignment of IT with business processes, companies can achieve complete visibility of customer information across the organization.

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Also Consider These White Papers

SOA and BPM - Taking the Enterprise to the Next Level
Courtesy of: Rick Sweeney, Independent Consultant

Flexibility by Design: Adapting to Changes at Run-Time in SOA Implementations
Courtesy of: Kevin Smith, Senior Technical Director, ManTech International Corporation

SOA Architecture Considerations
Courtesy of: Keshav Deshpande, Principal Consultant, Keane, Inc.

Architecture-Driven Modernization: Transforming the Enterprise
Courtesy of: Tactical Strategy Group

Logical Data Models for SOA Information Exchange
Courtesy of: ObjectRiver

Optimize the Business Outcome of SOA
Courtesy of: HP

Leveraging the Value Proposition of SOA: How Enterprise Architecture Helps Organizations Analyze and Develop Their Services Strategy
Courtesy of: Telelogic

Leveraging Data Models to Create a Unified Business Vocabulary for Service Oriented Architectures
Courtesy of: Object River

Why Runtime Governance is Critical for SOA
Courtesy of: Progress Software

SOA with Six Sigma Methodology: A Process for E-business Development
Courtesy of: Nandan Dasgupta, E-Business System Consultant, Wells Fargo

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