Shelley Sweet

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Upcoming Training Courses

Advanced Facilitation Skills - On Demand - Available 24/7 - On Demand - Available 24/7

Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial.  You need to be able to keep people engaged, elicit the necessary information, create shared understanding and build...

Upcoming Training Courses

Methodologies and Approaches for BPM - BrainStorm DC - September 26, 2016 - 09:00

Embracing a set of methods and standard approaches are critical for accelerating BPM adoption across an organization. This advanced course is designed to expose the student to a broad array of methods used during different phases of a BPM program. The course is also is meant to demystify much...

Monday, September 26, 2016 - 09:00

Advanced Facilitation Skills - BrainStorm DC - September 27, 2016 - 09:00

Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial.  You need to be able to keep people engaged, elicit the necessary information, create shared understanding and build...

Tuesday, September 27, 2016 - 09:00

Process Measurement and Metrics - BrainStorm DC - September 28, 2016 - 09:00

Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the...

Wednesday, September 28, 2016 - 09:00

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Establishing Business Process Governance & Centers of Excellence - BrainStorm DC - September 29, 2016 - 09:00

As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary.

This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding...

Thursday, September 29, 2016 - 09:00

Process Measurement and Metrics - Live Online - begins October 17, 2016

Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the...

Monday, October 17, 2016 - 13:00
Tuesday, October 18, 2016 - 13:00

Establishing Business Process Governance & Centers of Excellence - Live Online - begins October 24, 2016

As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary.

This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding...

Monday, October 24, 2016 - 13:00
Tuesday, October 25, 2016 - 13:00

Methodologies and Approaches for BPM - BrainStorm New York - November 7, 2016 - 09:00

Embracing a set of methods and standard approaches are critical for accelerating BPM adoption across an organization. This advanced course is designed to expose the student to a broad array of methods used during different phases of a BPM program. The course is also is meant to demystify much...

Monday, November 7, 2016 - 09:00

Advanced Facilitation Skills - BrainStorm New York - November 8, 2016 - 09:00

Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial.  You need to be able to keep people engaged, elicit the necessary information, create shared understanding and build...

Tuesday, November 8, 2016 - 09:00

Process Measurement and Metrics - BrainStorm New York - November 9, 2016 - 09:00

Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the...

Wednesday, November 9, 2016 - 09:00

Establishing Business Process Governance & Centers of Excellence - BrainStorm New York - November 10, 2016 - 09:00

As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary.

This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding...

Thursday, November 10, 2016 - 09:00

Advanced Facilitation Skills - Live Online - begins November 14, 2016

Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial.  You need to be able to keep people engaged, elicit the necessary information, create shared understanding and build...

Monday, November 14, 2016 - 13:00
Tuesday, November 15, 2016 - 13:00

Advanced Facilitation Skills - Live Online - begins December 5, 2016

Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial.  You need to be able to keep people engaged, elicit the necessary information, create shared understanding and build...

Monday, December 5, 2016 - 13:00
Tuesday, December 6, 2016 - 13:00

Contributions

Dealing with Cultural Challenges in Operational Excellence

Operational Excellence focuses on providing the best execution of service and process for the benefit of the customer and the organization. It is not a proprietary program or methodology; rather, the term usually represents a conglomeration of process methods and techniques to improve operational...

Five Pitfalls of Organizational Process Metrics

Traditional metrics have historically focused on financial and operating factors. What is newer is organizational process metrics or metrics that measure how a process works from the company point of view and the customer point of view.  How is the company doing at meeting a customer needs (...

When Should Change Management Start?

So often I see organizational change management as a part of the implementation plan for putting the recommendations and new design of a Business Process Improvement project (BPI) into operation in a company.  It should be there, but it needs to start sooo much earlier.  In fact it needs...

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