Andrew Spanyi

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Upcoming Training Courses

Customer Experience Modeling, Analysis and Design - BrainStorm DC - September 27, 2017 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 27, 2017 - 09:00

Organizational Change Management - BrainStorm DC - September 28, 2017 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 28, 2017 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm New York - November 8, 2017 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 8, 2017 - 09:00

>> View all Courses

Organizational Change Management - BrainStorm New York - November 9, 2017 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 9, 2017 - 09:00

Contributions

Robotic Process Automation (RPA), BPM and BPMS

There’s a fair amount of excitement around Robotic Process Automation or RPA. Some of it is just hype and some of it has substance. In February of this year, *Forrester forecasted that the size of the RPA market will reach $2.9 billion by 2021 – only to quickly point out that this number pales in...

4 Critical Factors in Digital Transformation Success

The term ‘Digital Transformation’ has taken its place in today’s business vocabulary. It’s on the lips of virtually every IT vendor, most management consultants and an increasing number of executives. Much of the buzz around digital transformation has substance. Some is just plain hype. It is clear...

Customer Experience is the key to Operational Excellence Success

A September 2015 survey of 150 Operational Excellence (Op Ex) professionals found that 38% of respondents listed Customer Experience (CX) as their number one priority in Op Ex.  That’s both good news and bad news. The good news is that nearly 4 out of 10 Op Ex professionals recognize that CSX...

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