Andrew Spanyi

Profile

Upcoming Training Courses

Value Stream Mapping - Live Online - begins February 23, 2017

HALF-DAY, HOW-TO COURSE: Value Stream Mapping is essential to success with Lean. During this hands-on half day course you will develop a solid understanding and the needed skills to develop and analyze value stream maps.

As outlined in our one day course on Lean Six Sigma...

Thursday, February 23, 2017 - 13:00
Registration Closed

BPM 101 - Live Online - begins February 27, 2017

BPM 101 is the cornerstone course of the BPM curriculum. It provides an overview of BPM as both a management discipline and as a set of enabling technologies. It establishes the foundation for the BPM courses that follow. Participants will learn the key concepts, terms, methodologies, techniques...

Monday, February 27, 2017 - 13:00
Tuesday, February 28, 2017 - 13:00

Process Modeling, Analysis and Design: As Is, To Be - Live Online - begins March 13, 2017

Modeling, analysis and design skills are essential to BPM success. In this course you will acquire a solid understanding of practical techniques for process modeling, analysis and design.

Beginning with a section on modeling, this course provides insight on how to depict business...

Monday, March 13, 2017 - 13:00
Tuesday, March 14, 2017 - 13:00

>> View all Courses

Customer Journey Mapping - Live Online - begins April 19, 2017

HALF-DAY, HOW-TO COURSE: Customer Journey Mapping is essential to success with Customer Experience Management In this hands on half day course you will develop a solid understanding and skill in the practical techniques needed to develop customer journey maps.

As outlined...

Wednesday, April 19, 2017 - 13:00

Value Stream Mapping - Live Online - begins April 20, 2017

HALF-DAY, HOW-TO COURSE: Value Stream Mapping is essential to success with Lean. During this hands-on half day course you will develop a solid understanding and the needed skills to develop and analyze value stream maps.

As outlined in our one day course on Lean Six Sigma...

Thursday, April 20, 2017 - 13:00

Process Modeling, Analysis and Design: As Is, To Be - BrainStorm Chicago - April 25, 2017 - 09:00

Modeling, analysis and design skills are essential to BPM success. In this course you will acquire a solid understanding of practical techniques for process modeling, analysis and design.

Beginning with a section on modeling, this course provides insight on how to depict business...

Tuesday, April 25, 2017 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm Chicago - April 26, 2017 - 09:00

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B...

Wednesday, April 26, 2017 - 09:00

Organizational Change Management - BrainStorm Chicago - April 27, 2017 - 09:00

Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason...

Thursday, April 27, 2017 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins May 8, 2017

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B...

Monday, May 8, 2017 - 13:00
Tuesday, May 9, 2017 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm San Francisco - June 28, 2017 - 09:00

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B...

Wednesday, June 28, 2017 - 09:00

Organizational Change Management - BrainStorm San Francisco - June 29, 2017 - 09:00

Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason...

Thursday, June 29, 2017 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm DC - September 27, 2017 - 09:00

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B...

Wednesday, September 27, 2017 - 09:00

Organizational Change Management - BrainStorm DC - September 28, 2017 - 09:00

Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason...

Thursday, September 28, 2017 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm New York - November 8, 2017 - 09:00

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B...

Wednesday, November 8, 2017 - 09:00

Organizational Change Management - BrainStorm New York - November 9, 2017 - 09:00

Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason...

Thursday, November 9, 2017 - 09:00

Contributions

What to Look for in 2017?

According to a recent article in Forbes, there’s a high level of consistency on macro technology trend predictions for 2017 by organizations such as Gartner, Forrester, Deloitte, Accenture, and McKinsey. That’s not surprising as “digital transformation” is pretty much the leading buzzword in today’...

Taking Operational Excellence to the Next Level

Best in class companies understand that Operational Excellence (Op Ex) is the means to an end and not an end in itself. Yet, many organizations dedicated to Op Ex focus mostly on assuring that the core skills of Lean and Six Sigma are in place and that people understand work as a process. In some...

Operational Excellence and Superior Customer Experience

Each quarter, the American Customer Satisfaction Index issues an update of overall U.S. customer satisfaction. The national ACSI score for the period 1994 through 2015, as depicted below, reflects an aggregate of customer satisfaction with companies that comprise a large cross-section of the...

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