Andrew Spanyi

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Upcoming Training Courses

Customer Experience Modeling, Analysis and Design - Live Online - begins March 12, 2018

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Monday, March 12, 2018 - 13:00
Tuesday, March 13, 2018 - 13:00

Process Modeling, Analysis and Design: As Is, To Be - BrainStorm Chicago - April 24, 2018 - 09:00

Achieving success with BPM relies upon skill in process modeling, analysis and design. This course equips you with the practical, applied knowledge to lead/facilitate process improvement projects....

Tuesday, April 24, 2018 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm Chicago - April 25, 2018 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, April 25, 2018 - 09:00

>> View all Courses

Organizational Change Management - BrainStorm Chicago - April 26, 2018 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, April 26, 2018 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins May 29, 2018

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Tuesday, May 29, 2018 - 13:00
Wednesday, May 30, 2018 - 13:00

Customer Journey Mapping - Live Online - begins May 31, 2018

Customer Journey Mapping is essential to success with Customer Experience Management In this hands on half day course you will develop a solid understanding and skill in the practical techniques needed to develop customer journey maps.

As outlined in our one day course on Customer...

Thursday, May 31, 2018 - 13:00
Friday, June 1, 2018 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm San Francisco - June 27, 2018 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, June 27, 2018 - 09:00

Organizational Change Management - BrainStorm San Francisco - June 28, 2018 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, June 28, 2018 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins August 20, 2018

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Monday, August 20, 2018 - 13:00
Tuesday, August 21, 2018 - 13:00

Customer Journey Mapping - Live Online - begins August 22, 2018

Customer Journey Mapping is essential to success with Customer Experience Management In this hands on half day course you will develop a solid understanding and skill in the practical techniques needed to develop customer journey maps.

As outlined in our one day course on Customer...

Wednesday, August 22, 2018 - 13:00
Thursday, August 23, 2018 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm DC - September 26, 2018 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 26, 2018 - 09:00

Organizational Change Management - BrainStorm DC - September 27, 2018 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 27, 2018 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm New York - November 7, 2018 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 7, 2018 - 09:00

Organizational Change Management - BrainStorm New York - November 8, 2018 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 8, 2018 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins December 3, 2018

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Monday, December 3, 2018 - 13:00
Tuesday, December 4, 2018 - 13:00

Customer Journey Mapping - Live Online - begins December 5, 2018

Customer Journey Mapping is essential to success with Customer Experience Management In this hands on half day course you will develop a solid understanding and skill in the practical techniques needed to develop customer journey maps.

As outlined in our one day course on Customer...

Wednesday, December 5, 2018 - 13:00
Thursday, December 6, 2018 - 13:00

Contributions

5 Questions to Assess Digital Transformation at the Enterprise Level

Digital transformation is still one of the business buzzwords of the year. It is estimated that 89% of organizations have digital transformation as a business priority. But if you feel like you’ve come to a standstill in your digital transformation efforts, you are not alone. As many as 84% of...

Four of the Top Reasons for Operational Excellence Failure

Given that operational excellence (Op Ex) was built on a solid foundation of total quality management principles, it’s a bit surprising that as many as two thirds of Op Ex programs fail to meet expectations. While there are many reasons accounting for the failure of enterprise wide Op Ex programs,...

Career Options for Business Analysts and Project Managers

We live in times where the only constant is change. Efforts to shift to Digital Business and transformations are underway everywhere. It's no wonder that many of our members, especially analysts and project/portfolio managers, are trying to figure out where they'll go next in their careers and what...

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