Andrew Spanyi

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Upcoming Training Courses

Customer Experience Modeling, Analysis and Design - Live Online - begins March 12, 2018

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Monday, March 12, 2018 - 13:00
Tuesday, March 13, 2018 - 13:00

Digital Business 101 - BrainStorm Chicago - April 23, 2018 - 09:00

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Monday, April 23, 2018 - 09:00

Process Modeling, Analysis and Design: As Is, To Be - BrainStorm Chicago - April 24, 2018 - 09:00

Achieving success with BPM relies upon skill in process modeling, analysis and design. This course equips you with the practical, applied knowledge to lead/facilitate process improvement projects....

Tuesday, April 24, 2018 - 09:00

>> View all Courses

Customer Experience Modeling, Analysis and Design - BrainStorm Chicago - April 25, 2018 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, April 25, 2018 - 09:00

Robotic Process Automation (RPA) - BrainStorm Chicago - April 25, 2018 - 09:00

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, April 25, 2018 - 09:00

Digital Customer Experience - BrainStorm Chicago - April 26, 2018 - 09:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms,  and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, April 26, 2018 - 09:00

Organizational Change Management - BrainStorm Chicago - April 26, 2018 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, April 26, 2018 - 09:00

Digital Business 101 - Live Online - begins May 9, 2018

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Wednesday, May 9, 2018 - 13:00
Thursday, May 10, 2018 - 13:00

Robotic Process Automation (RPA) - Live Online - begins May 23, 2018

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, May 23, 2018 - 13:00
Thursday, May 24, 2018 - 13:00

Customer Experience Modeling, Analysis and Design - Live Online - begins May 29, 2018

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Tuesday, May 29, 2018 - 13:00
Wednesday, May 30, 2018 - 13:00

Digital Customer Experience - Live Online - begins May 31, 2018

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms,  and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, May 31, 2018 - 13:00
Friday, June 1, 2018 - 13:00

Digital Business 101 - BrainStorm San Francisco - June 25, 2018 - 09:00

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Monday, June 25, 2018 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm San Francisco - June 27, 2018 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, June 27, 2018 - 09:00

Robotic Process Automation (RPA) - BrainStorm San Francisco - June 27, 2018 - 09:00

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, June 27, 2018 - 09:00

Digital Customer Experience - BrainStorm San Francisco - June 28, 2018 - 09:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms,  and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, June 28, 2018 - 09:00

Organizational Change Management - BrainStorm San Francisco - June 28, 2018 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, June 28, 2018 - 09:00

Digital Business 101 - Live Online - begins July 25, 2018

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Wednesday, July 25, 2018 - 13:00
Thursday, July 26, 2018 - 13:00

Robotic Process Automation (RPA) - Live Online - begins August 8, 2018

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, August 8, 2018 - 13:00
Thursday, August 9, 2018 - 13:00

Customer Experience Modeling, Analysis and Design - Live Online - begins August 20, 2018

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Monday, August 20, 2018 - 13:00
Tuesday, August 21, 2018 - 13:00

Digital Customer Experience - Live Online - begins August 22, 2018

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms,  and techniques to deploy digital customer experience.

The generic term of customer...

Wednesday, August 22, 2018 - 13:00
Thursday, August 23, 2018 - 13:00

Digital Business 101 - BrainStorm DC - September 24, 2018 - 13:00

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Monday, September 24, 2018 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm DC - September 26, 2018 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 26, 2018 - 09:00

Robotic Process Automation (RPA) - BrainStorm DC - September 26, 2018 - 09:00

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, September 26, 2018 - 09:00

Organizational Change Management - BrainStorm DC - September 27, 2018 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 27, 2018 - 09:00

Digital Customer Experience - BrainStorm DC - September 27, 2018 - 09:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms,  and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, September 27, 2018 - 09:00

Digital Business 101 - Live Online - begins October 24, 2018

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Wednesday, October 24, 2018 - 13:00
Thursday, October 25, 2018 - 13:00

Digital Business 101 - BrainStorm New York - November 5, 2018 - 09:00

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Monday, November 5, 2018 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm New York - November 7, 2018 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 7, 2018 - 09:00

Robotic Process Automation (RPA) - BrainStorm New York - November 7, 2018 - 09:00

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, November 7, 2018 - 09:00

Organizational Change Management - BrainStorm New York - November 8, 2018 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 8, 2018 - 09:00

Digital Customer Experience - BrainStorm New York - November 8, 2018 - 09:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms,  and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, November 8, 2018 - 09:00

Robotic Process Automation (RPA) - Live Online - begins November 28, 2018

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, November 28, 2018 - 13:00
Thursday, November 29, 2018 - 13:00

Customer Experience Modeling, Analysis and Design - Live Online - begins December 3, 2018

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Monday, December 3, 2018 - 13:00
Tuesday, December 4, 2018 - 13:00

Digital Customer Experience - Live Online - begins December 5, 2018

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms,  and techniques to deploy digital customer experience.

The generic term of customer...

Wednesday, December 5, 2018 - 13:00
Thursday, December 6, 2018 - 13:00

Contributions

5 Questions to Assess Digital Transformation at the Enterprise Level

Digital transformation is still one of the business buzzwords of the year. It is estimated that 89% of organizations have digital transformation as a business priority. But if you feel like you’ve come to a standstill in your digital transformation efforts, you are not alone. As many as 84% of...

Four of the Top Reasons for Operational Excellence Failure

Given that operational excellence (Op Ex) was built on a solid foundation of total quality management principles, it’s a bit surprising that as many as two thirds of Op Ex programs fail to meet expectations. While there are many reasons accounting for the failure of enterprise wide Op Ex programs,...

Career Options for Business Analysts and Project Managers

We live in times where the only constant is change. Efforts to shift to Digital Business and transformations are underway everywhere. It's no wonder that many of our members, especially analysts and project/portfolio managers, are trying to figure out where they'll go next in their careers and what...

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