Karen Tricomi

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A (Compressed) Day in the Life of a Business Analyst – Part 1

This is the first of a two-part look at a “Day in the Life” of a Business Analyst (BA). It’s broken into hours as a simple way to illustrate the myriad duties and skills that a BA needs to have, but in real life the process described below would take weeks, months, or possibly years, depending on...

Win the Game with Metrics

I admit it; I waste hours a week playing video games. On my phone, laptop or tablet; on a train, bus or airplane; when I have time and when I don’t, I and millions like me find that the positive feedback from these games keeps us addicted. A silly banner pops up and says “Congratulations, you’...

Design with the End (User) In Mind

Introduction Stephen Covey advised us to “begin with the end in mind.” That would seem an obvious place to start whether we are designing a process, a product, or a software application. However, it’s surprising how many designs seem to have anyone but the end user in mind. In this piece we’ll take...

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