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	BPMS Watch - BPM and Its Enemies Read this column.
My very first BPMS Watch column, over three years ago, was titled “Without a BPMS, It’s Not Really BPM.” And to a large degree I still believe that, although today I would probably tone it down to...

Experts Wanted

Presented by Andrew Spanyi, Author of Business Process Management is a Team Sport: Play it to Win! and Tom Dwyer, VP Research, BrainStorm Group and Editorial Director, BPMInstitute.org

• Process Measurement Overview
  • What is process measurement?
  • Why measure business processes?
  • Various approaches to measurement
    • Organization view
    • End-to-end process view
    • Incremental improvement view
    • Compliance view
    • Benefits and drawbacks of approaches

• Basic principles
  o PDCA Foundation
  o Decomposing business processes
  o Key indicators: Time, Quality, Cost, Productivity
  o SMART goals
  o Data gathering methods
  o Pitfalls and how to avoid them
  
• Process measurement at the organizational level
  • When you have a scorecard
  • When you donot have a scorecard
    
• Process measurement at the process level
  • Decomposing business processes
  • The key questions: Why, What, Where, When and Who
    
• Summary

Course Objectives:

• Understand how to measure business processes at various levels of detail
• Be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement
• Understand how to present the results of process measurement in a compelling way
• Using process metrics to develop effective process designs
• Understand the pitfalls to avoid in process measurement

Instructors' Biographies:
Andrew Spanyi is the Managing Director of Spanyi International Inc. and an Editorial Board member of BPMInstitute.org. He is the author of the recently released book More for Less: The Power of Process Management and the business novel 'Business Process Management is a Team Sport, Play It to Win!' Please see http://www.mkpress.com/MFL/. You can reach Andrew at andrew@spanyi.com

Tom Dwyer is the Vice President for Research and the Editorial Director of BPMInstitute.org. He writes, presents and consults on topics that include Business Process Management and Service-Oriented Architecture. Mr. Dwyer has developed a variety of process solutions for clients including the framework that supported the logistics requirements for Desert Storm, the process for producing TV Guide and the process for creating and printing the Yellow Pages.

Tom brings 38 years of experience in product development and marketing, channel development and expansion, direct and OEM sales, and professional consulting services. Before becoming an industry analyst with Yankee Group and Aberdeen Group, Mr. Dwyer spent 28 years in the computer industry in various engineering, marketing, professional services, and sales functions. He was a co-founder and general manager of a new software venture at Xerox that developed and marketed a business process management product. Mr. Dwyer has held senior management positions in marketing and engineering at Wang Laboratories and Prime Computer and has developed and launched more than 15 software products.

Target Audience/Who Should Attend:
• BPM practitioners
• Business Analysts
• IT Managers
• Business Managers

Unique Value of Course:
The student will apply the concepts learned through a series of case study exercises that provide awareness of the common problems encountered when developing meaningful, customer-focused metrics.

Rates
Membership Level		Super Early Bird	Early Bird	Late/ Onsite
Corporate Members		$505	$505	$505
Professional Members		$505	$590	$675
Regular Rate		$595	$695	$795
Upcoming Dates & Locations		Deadline to Receive Rates Above
San Francisco	9/29 - 10/2, Le Meridien	7/11	7/12-8/15	8/16-onsite
New York City	11/4-7, The Roosevelt Hotel	9/5	9/6-10/10	10/11-onsite