On-Demand Module 1

Our On-Demand courses contain all of the same content you would receive in our Face-to-Face training. Each course has been pre-recorded and divided into one-hour modules. You'll find a "Test Your Understanding" quiz at the end of each module. The first module of each On-Demand course has been made available in order for you to sample the content and coverage contained in a complete course.


If you wish to "try before you buy", you can purchase Module One of any course for just $95. If you like what you see - use discount code FIRSTCOURSE to receive $195 off your first eLearning course.  

If you plan on taking more training, upgrade to Professional Membership to save 15% per course. If you plan on taking multiple courses, consider these ways to save on training.

Member Offer: Premium, Professional and Corporate Members are eligible for discounted and/or complimentary access to Module 1's. Sign in before selecting in order to receive the proper pricing.

On-Demand Module 1's

BPM 101 - On Demand Module 1

BPM 101 is the cornerstone course of the BPM curriculum. It provides an overview of BPM as both a management discipline and as a set of enabling technologies. It establishes the foundation for the BPM courses that follow. Participants will learn the key concepts, terms, methodologies, techniques, and technologies in BPM. It equips participants with an overview of process modeling, analysis, and design. It provides insight into the tools and technologies used to support the BPM discipline including process modeling tools and a BPM platform known as a Business Process Management Suite (BPMS). Students will learn about the practices and the technologies that are making business process management a much needed approach to solving business problems and improving performance. Participants will also learn where to access key resources in the BPM community.

Process Modeling, Analysis and Design: As Is, To Be - On Demand Module 1

Modeling, analysis and design skills are essential to BPM success. In this course you will acquire a solid understanding of practical techniques for process modeling, analysis and design.

Beginning with a section on modeling, this course provides insight on how to depict business processes via maps and models in order to prepare for the analysis and improvement of business process performance. You will learn the significance of creating the right context for process modeling and the definition of clear boundaries. Through a case study based approach, participants learn how to model, analyze and design business processes.

Process Measurement and Metrics - On Demand Module 1

Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at both the organizational level and the business process level. You will learn how to apply process measurement to the analysis and design of business processes, discover the critical success factors and also the pitfalls to avoid. Participants will practice key process measurement skills on case studies and apply these to their own organization through connections exercises.

Establishing Business Process Governance & Centers of Excellence - On Demand Module 1

As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary.

This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding of the emerging roles of process owner, process council, and the process office.  It instructs the student how to:

Process Modeling With BPMN - On Demand Module 1

The Business Process Modeling Notation (BPMN) is a standard for business process modeling, and provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), It is based on flowcharting techniques similar to activity diagrams from the Unified Modeling Language (UML). The objective of BPMN is to support business process management for both technical users and business users by providing a notation that is intuitive to business users yet able to represent complex process semantics. The BPMN specification also provides a mapping between the graphics of the notation to the underlying constructs of execution languages, such as Business Process Execution Language (BPEL).

Methodologies and Approaches for BPM - On Demand Module 1

Embracing a set of methods and standard approaches are critical for accelerating BPM adoption across an organization. This advanced course is designed to expose the student to a broad array of methods used during different phases of a BPM program. The course is also is meant to demystify much of the hype around using Six Sigma and Lean while managing business processes. Throughout the course case studies are presented to guide the student through the best use of approaches such as iterative and water-fall, and techniques such as the use of work-out-sessions and face-to-face interviews. The course places special emphasis on business-facing process discovery, modeling, simulation, and deployment techniques. The goal is to instill confidence within the student regarding where and when to best apply any given method or tool. Since the course is focused on process management methods the student should have a basic understanding of BPM prior to attending.

Advanced Facilitation Skills - On Demand Module 1

Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial.  You need to be able to keep people engaged, elicit the necessary information, create shared understanding and build consensus all while keeping them focused on the intended goal.  Not an easy task.

This 1-day interactive workshop focuses on you – the facilitator.  We’ll play with models and techniques that will help you better handle tough issues like managing conflict that arises during meetings, getting folks to make and own decisions, staying on topic and more.  So if you’re a project manager, business analyst, architect or leader with a desire to be more collaborative, this workshop is your first step on the road to your own process improvement.

Organizational Change Management - On Demand Module 1

Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason – a failure to recognize and manage the impact of the changes on their organization. Many organizations create and implement communication plans so why are so many still failing? This Organizational Change Management (OCM) course is designed for participants with an interest in learning different fundamental concepts of organizational change and want an opportunity to experience analyzing an organization’s requirements for developing and running a change management program.

Using BPM Discipline with Six Sigma & Lean Methodologies - On Demand Module 1

This course outlines the relationship of Lean Six Sigma (LSS) and Business Process Management (BPM) to Operational Excellence (Op Ex). To provide insight into the linkage between business process improvement and LSS continuous improvement projects.

We will explore and discuss the skills, training, and infrastructure required to launch a successful projects. There will be an overview of the process improvement methodology and tools used to make significant improvement to business processes. 

We will discuss how to create greater customer focus by taking a business process based view. This involves understanding how to build a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes.

Decision Management and Business Rules 101 - On Demand Module 1

Decision Management and business rules allow the effective automation of decision-making combined with increased business agility. Adopting decision management and business rules technology improves customer service, enables 1:1 marketing, increases straight through processing and more effectively leverages scarce resources.

BA 101 - On Demand Module 1

Business Architecture is a holistic approach, representation and mindset which serves as a bridge between strategy and its successful execution within an organization and facilitates resolution of complex, enterprise problems.  It is a powerful way for the business to understand, improve and transform the organization and become more empowered to take control of its own destiny.  However, most organizations lack a well-articulated blueprint of their organization.  While everyone can see their small piece of the puzzle, no one has visibility into the enterprise as a whole. This constrains the organization’s collective ability to understand and communicate the root causes of critical issues and design holistic Business and IT solutions to address them.  It also reduces the speed and effectiveness with which they can react to customer demands, competition and other external forces.

Business Architecture / IT Architecture Alignment - On Demand Module 1

Most organizations lack a well-articulated blueprint of their business. While everyone can see their small piece of the puzzle, no one has visibility into the business as a whole. To address this lack of visibility, organizations must be able to visualize their business through formal business architecture. Yet, this is only one piece of the puzzle. Where there is no blueprint of a business, there is no corresponding blueprint of how the business relies on and is intertwined with IT architecture. As a result, it is difficult to determine the impact of key decisions, deploy cross-functional initiatives, optimize key resources and funding, and streamline communication and deployments between business and IT.

Building a Business Architecture - On Demand Module 1

Business architecture provides the basis for turning business strategy into actionable results. Organizations use business architecture to address a wide variety of business scenarios. These include shifting to a customer-driven business model, merger / acquisition deployment, regional or global expansion, product line expansion, business / IT alignment and a host of other strategic and tactical scenarios.

Practice-Based Business Architecture - On Demand Module 1

It takes one set of skills to establish your business architecture but it takes another set of skills to leverage that business architecture for strategic planning, business design efforts, project deployment and governance. This course provides attendees with practice-based business architecture concepts and skills. This includes extending the basic business architecture through strategy, product, initiative and stakeholder mapping. The course also discusses how to leverage business architecture to benefit related disciplines including business modeling, Lean Six Sigma, business process management and case management. The scenarios and case studies in this course offer practical guidelines on how to leverage business architecture when you return to work. Finally, the course offers advanced guidelines for governing your business architecture.

BPM 101 (Portuguese Translation) - On Demand Module 1

BPM 101 On-Demand in Portuguese is coming in July 2014. For a limited time, you can take Module 1 of this course for free.

An Introduction to Business Process Management
BPMInstitute.org defines Business Process Management (BPM) as the deliberative, collaborative, and increasingly technology-aided definition, improvement and management of a firm’s end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: 1) clarity on strategic direction, 2) alignment of the firm’s resources, and 3) increased discipline in daily operations.

SOA 101 - On Demand Module 1

Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a hosted service over the Internet - the cloud.  To take advantage of these services, organizations need to understand Service Oriented Architecture (SOA).  Recent tactical success in the utilization of Web services and the value proposition of Cloud Computing has brought renewed attention to a strategic commitment to SOA.  Early adopters have been investing in SOA for the past five years but now the development of more rigorous methodologies and technologies – and the maturing of standards – are making SOA accessible to everyone.  SOA is an example of a software architecture.  It can be defined as a software design and implementation methodology for creating loosely coupled, coarse-grained business services.  These business services can be independently developed and combined into higher value business processes. 

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Individual Skills Self-Assessment for BPM Practitioners