To provide students the ability to create a Customer focused – Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) or Lean approach, to a strategic framework that will set the foundation for growth, accountability, and performance management.
We teach you to apply Business Process Management to build the framework that creates strategic alignment. We help you to identify metrics for the business processes that are aligned with business goals. Then your organization can identify performance gaps that have a major impact on the customer experience and on achieving desired business results. A Six Sigma, Lean or Lean Six Sigma (LSS) methodology can then be applied to prioritize the critical projects and close the gaps.
Business Process Management includes a set of tools to document, measure, assess/monitor, and control processes. It establishes ongoing accountability for managing entire cross-functional processes to satisfy customer Critical to Quality (CTQ's) and process goals, and explicitly ties the results of the Key Process Indicators (Y's) to the strategy of the organization.
One can apply Business Process Management as the discipline that links improvement and process design efforts directly to the management system and to organizational strategy. This allows organizations to complete a difficult transformation to one in which the entire organization is continuously focused on ensuring the customers' needs for effective process performance and the business' need for efficiency and profitability. By structuring the entire improvement initiative according to business processes there would be fewer overlapping initiatives and more cross-departmental collaboration. Because this would create a big picture view, leadership could decide – based on the size of the performance gap – to deploy the Six Sigma methodology and its rigor for the application of measurements, statistical analysis and the disciplined approach to resolving the problems.
Then your organization can use Six Sigma to quantify the critical-to-quality issues within your company and a Lean methodology to identify and eliminate the non-value added tasks. Participants will be introduced to the basic tools for understanding, measuring, and managing variation using the DMAIC process as well as eliminating waste using Lean principles. Learn how to apply problem-solving and statistical tools to achieve success. Learn how to integrate principles, statistics, and engineering to achieve process improvements throughout the enterprise.
Six Sigma and Lean provide a set of tools to make and sustain dramatic improvements to business processes. When Business Process Management and Six Sigma and Lean are used together they provide the basis for improved performance and growth, as well as a truly Customer Focus Enterprise.
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