Process Measurement and Metrics - Live Online - begins October 10, 2017

October 10 & 11 - 1 to 5 PM ET (each day)
Buy before Your Rate Full Rate Savings
Sep. 11$795.00$895.00$100.00
Oct. 10$895.00$895.00$0.00

Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at both the organizational level and the business process level. You will learn how to apply process measurement to the analysis and design of business processes, discover the critical success factors and also the pitfalls to avoid. Participants will practice key process measurement skills on case studies and apply these to their own organization through connections exercises.

Course Outline:

  • BPM and Process Measurement
  • Process Measurement Overview
    • What is process measurement?
    • Various measurement approaches (organization, process, compliance)
    • Benefits and drawbacks of approaches
  • Basic principles
    • PDCA Foundation
    • Vertical and Horizontal
    • Key process-oriented performance indicators
    • Establishing measurement goals
  • Organizational level approach to Measurement
  • Process level approach to Measurement
  • Process measurement discipline

Unique Value of Course:

Participants will apply the concepts learned through a series of case study exercises
that provide insight into the common problems encountered when developing meaningful,
customer-focused metrics.


  • Understand how to measure business processes at various levels of detail
  • Be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement
  • Understand how to present the results of process measurement in a compelling way
  • Using process metrics to develop effective process designs
  • Understand the pitfalls to avoid in process measurement

Target Audience / Who Should Attend:

  • BPM practitioners
  • Business Analysts
  • Project Managers
  • Business Architects
  • Process improvement team members
  • Line of business managers and supervisors

Recommended Prior Courses:

Shopping cart

View your shopping cart.

Course Selection Help

Two tools for easy course selection and guidance.

Learning Paths Course Selection Guide

Individual Skills Self-Assessment for BPM Practitioners

Ways to save

  1. Save $195 on your first eLearning course. Use discount code FIRSTCOURSE at checkout.
  2. Upgrade to Pro to save 15%
  3. Upgrade to Corporate to save 25%
  4. Pre-purchase the eight-course requirement to earn your BPMPSM & save $2,000+

Learn more >>

Course Availability

This course is available via the following methods:


BrainStorm San Francisco - 06/28/2017 - 09:00
BrainStorm DC - 09/27/2017 - 09:00
BrainStorm New York - 11/08/2017 - 09:00

On Demand


Available In-House or Private Live Online

Preview This Course