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	BPMS Watch: Hey You! Get Outta My Pool! Read this column.
One of BPMN’s most important elements is unfortunately also the most misunderstood.  It’s called a pool, a rectangular shape that serves as a container for a process.  So in that sense a...

Experts Wanted

Presented by Tammy Adams, Managing Partner, Chaosity LLC and Michael S. Spivey, Senior Consultant & Facilitator, Resource Advantage, Inc.

Course Description:

Dates & Locations

Face to Face

DC: June 25

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Hyatt Reston VA

San Francisco: Sept 30

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Grand Hyatt

New York City: Nov 5

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The Roosevelt Hotel

Check back for 2009 training dates.

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People are key to process improvement. Not only are they the holders of knowledge about how processes work, where they fail, and how they could be made better; they are also the determining factor in whether the resulting changes are adopted or rejected. For these reasons, learning facilitation skills to better elicit information, guide group discussion, and lead process improvement work sessions are crucial. Good facilitation helps the team to draw on its’ knowledge, wisdom, and experience to build better quality solutions.

Drawing on over 20 years of experience, Tammy & Michael will share their real-world knowledge and experience of facilitating process improvement work sessions. This is not just text-book knowledge or theory. As Certified Professional Facilitators they will share specific techniques and associated “Do’s and Don’ts” that you’ll be able to immediately apply to your projects. These techniques will accelerate the progress of your process improvement effort while building ownership of results.

Course Outline:

The following topics will be covered during the seminar:

Facilitation Skill Overview

• The Meeting Process
• The Role of the Facilitator
• Elicitation & Clarification Techniques
• Techniques for Maintaining Focus & Momentum
• Specialized Preparation for Process Improvement Sessions

Facilitating a Process Improvement Charter Session

• The Agenda
• Key Inputs
• Facilitating the Work Session
• The Outputs

Facilitating Process Improvement Work Sessions

• The Agenda
• Key Inputs
• Facilitating the Work Session
• The Outputs

Course Objectives:

• To provide repeatable steps to prepare for, conduct, and document process improvement work sessions.
• To strengthen your facilitation skills through new insights into meeting management tools and hands-on practice with the key models and techniques used in process improvement.
• To provide a repeatable pattern for facilitating process improvement work sessions.

Instructor Biographies:

Tammy Adams, Managing Partner of Chaosity LLC

Ms. Adams is the Managing Partner of Chaosity LLC specializing in Business Process Analysis and Project Facilitation. For the past 12 years, she has worked with project teams in a variety of industries to elicit, capture and translate their shared knowledge about processes, products and services into tangible improvement.  Ms. Adams is a Certified Professional Facilitator, Certified Quality Manager, and currently serves on the Board of the International Association of Facilitators. She is co-author of the books “Facilitating the Project Lifecycle” and “The Project Meeting Facilitator”.

Michael S. Spivey, Senior Consultant / Facilitator with Resource Advantage, Inc.

Mr. Spivey is a senior facilitator and consultant, with special expertise in the facilitation of work sessions which bring business and technical resources together to improve overall business performance, often in a Six Sigma environment. Mr. Spivey is also a certified PMP, working with large-scale project teams in major industries. He is the co-author of the book “The Project Meeting Facilitator: Facilitation Skills to Make The Most of Project Meetings”. Mr. Spivey is on the board of the International Association of Facilitators, and a frequent speaker at project management, quality, and facilitation conferences.

Target Audience/Who Should Attend:

Those responsible for facilitating a team in redesigning or improving a process. This may include people in such roles as:

• Business Managers or Project Sponsors
• Project Managers
• Business Analysts
• Quality Professionals (Green Belts, Black Belts, Quality Managers)
• Team Leads
• Process Engineers
• Facilitators

Unique Value of Course:

• Those charged with improving processes may understand the business, but may lack the skills needed to collaboratively investigate process performance and recommend improvements. This course will provide the first building block on the path to better collaboration through skilled facilitation.
• Process improvement requires skills to lead others in collaboratively building models. Many people may be able to create business process models individually, but facilitating their development with a team is an entirely different thing. This course will give you a new perspective on techniques you may already know.
• The instructors come with real-world knowledge and experience stemming from over 20 years facilitating teams throughout the world and across various industries. So what you'll be learning is not merely theory, but lessons grounded in years of field practice.
• You'll walk out of this course with techniques that you can immediately apply to improve your facilitation skills - whether you’re working on a BPM effort or just leading a meeting.