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Advanced Facilitation Skills for Process Improvement Projects

Presented by Tammy Adams, Managing Partner, Chaosity LLC or faculty

Course Description:
Advanced facilitation skills are crucial to lead a team through improving a process and building consensus around change. During large-scale change it is important for all parties to reach a shared understanding of the purpose, objectives, scope, processes and improvements being implemented. While this can occur via multiple presentations and iterations, creating these deliverables through a series of collaborative work sessions ensures that you get agreement, commitment and support as you go.

This 1-day workshop is all about how to facilitate teams (virtually and face2face) through various deliverables needed to identify and implement change.  Tammy Adams, Certified Professional Facilitator, Certified Quality Manager and author, will provide tips and techniques that you can immediately apply to your projects. These techniques will accelerate progress while building ownership of results.

Course Outline:

• What does it take to be an effective process facilitator?
• What are the basics I need to know to facilitate process?
• How can I help the core team scope the process improvement?
• How can I lead the team in collaborative process mapping and other future visioning techniques?                                 
• How do I help the team identify and build consensus around process improvements?
• How can I keep momentum and focus during work sessions? (optional)

Course Objectives:
You will learn specific facilitation techniques to help your process team clarify the project, scope the processes, create process models and reach consensus on improvements.

Instructor Biography:
Tammy Adams is the Managing Partner of Chaosity LLC specializing in business process analysis and project facilitation.  Ms. Adams has extensive experience in facilitating large-scale cross-functional workshops to build quality project deliverables.  Using collaborative techniques, she elicits, captures and translates the teams shared knowledge about processes, products and services into tangible improvement.  Ms. Adams is a Certified Professional Facilitator, Certified Quality Manager and co-author of the books “Facilitating the Project Lifecycle” and “The Project Meeting Facilitator”.  She can be reached at tadams@chaosity.com.

Prerequisites:

• Basic meeting management skills
• Experience with standard facilitation techniques for handling group dynamics

Target Audience/Who Should Attend:
This course is designed for anyone leading an improvement initiative or project.  Whether you’re a project manager, six sigma belt, team leader, or department manager, you’ll benefit from learning how to work with your team to improve business processes.

Unique Value of Course:

• Taught by a Certified Professional Facilitator with real-world knowledge and experience stemming from over 15+ years facilitating process improvement work sessions.  So what you’ll be learning is not merely theory, but lessons you’ll be able to immediately apply to your projects.
• Those charged with improving processes may understand the business, but may lack the skills needed to collaboratively investigate process performance and recommend improvements.  This course will provide the first building block on the path to better collaboration through skilled facilitation.
• Process improvement requires skills to lead others in collaboratively building models which is different than creating them yourself.  This course will give you a new perspective on techniques you may already know.