This course outlines the relationship of Lean Six Sigma (LSS) and Business Process Management (BPM) to Operational Excellence (Op Ex). To provide insight into the linkage between business process improvement and LSS continuous improvement projects.
We will explore and discuss the skills, training, and infrastructure required to launch a successful projects. There will be an overview of the process improvement methodology and tools used to make significant improvement to business processes.
We will discuss how to create greater customer focus by taking a business process based view. This involves understanding how to build a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes.
Participants will be introduced to the basic tools for understanding, measuring, and managing variation using the DMAIC process as well as the power of technology enabled BPM approaches. We will cover the fundamental concepts of LSS and BPM and provide insight through exercises on how projects can be better executed by combining these two methods.
Lean Six Sigma provides a set of tools to make and sustain dramatic improvements to business processes. When Business Process Management and Lean Six Sigma are used together they provide the basis for improved organizational performance and growth, as well as greater customer focus.
Understanding Processes - Lean Six Sigma
What are Lean, Six Sigma and Lean Six Sigma
Lean Six Sigma
Tools used – Linkage to Tools of the Trade course
Examine the linkage of LSS and BPM to Operational Excellence with a strong project orientation and through the use of exercises. Improve project selection by taking a broader business process based view and applying principles of customer experience management. Accelerate business results from LSS project by integrating BPM practices.
Understand how LSS and BPM can be combined to improve performance by eliminating non value added work. Appreciate the application of value stream maps and swim lane maps in both analysis and design. Understand the key principles and practices in assessing readiness for change.
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