The Process Facilitator: Skills & Techniques to Enhance Collaboration

Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial. You need to be able to keep people engaged, elicit the necessary information, create shared understanding and build consensus all while keeping them focused on the intended goal. Not an easy task.
This 1-day interactive workshop focuses on you – the facilitator. We’ll play with models and techniques that will help you better handle tough issues like managing conflict that arises during meetings, getting folks to make and own decisions, staying on topic and more. So if you’re a project manager, business analyst, architect or leader with a desire to be more collaborative, this workshop is your first step on the road to your own process improvement.

Course Outline:

What’s the role of a process facilitator?
How can you help your team make decisions?
How can you manage conflict that arises?
How can you design meetings that produce results?
How do you keep people engaged and on-track during the work sessions?

Unique Value of Course:

It transforms bad meetings into highly success and productive ones (or no meeting at all). We’ve all experienced bad meetings – some of our own doing. Project Managers, Business Analysts and Architects often find themselves in situations where they are expected by default to know how to facilitate meetings – whether they have the skills or not.
It focuses on the skills needed to elicit knowledge from others while building a shared understanding and agreement. We’re taught how to do the work ourselves, but how can we create a value stream model or process map if we’re not the ones with the subject matter knowledge?
It’s taught by a Certified Professional Facilitator with real-world knowledge and experience stemming from over 15+ years facilitating work sessions. So what you’ll learn is not merely theory, but lessons you can immediately apply to your organization.

Objectives:

To help you assess your strengths and weaknesses as a facilitator.
To build confidence in your ability to run productive meetings that achieve their stated goals.
To augment your tool box with techniques to better enhance collaboration.

Who Should Attend:

This course is designed for anyone who finds themselves in the role of facilitating a meeting, leading a core team, or just needing additional skills to enhance collaboration.