OpEx 101

Operational Excellence stresses the application of key principles, the alignment of management systems, and the application of process improvement tools towards the sustainable improvement of organizational performance. The focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organizational culture. Operational Excellence can be instrumental in creating a Customer focused – Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects, organizational strategy, key business processes. We will present an Operational Excellence framework that creates strategic alignment. One can apply then Business Process Management as the discipline that links improvement and process design efforts directly to the management system and to organizational strategy. This allows organizations to continuously focus on customers' needs as well as the business' need for efficiency and profitability. Six Sigma and Lean provide a set of tools that can be deployed to make and sustain dramatic improvements to business processes. When Business Process Management and Six Sigma and Lean are used together they provide the basis for improved performance and growth, as well as enhancing Customer Focus.

Course Outline:

Operational Excellence Principles

  • History of Op Ex
  • Characteristics of Op Ex Organizations
  • Op Ex Defined

7 Key Elements of Op Ex

  • Overview the 7 elements
  • Benefits of Op Ex

Detailed review of the 7 elements

  • Strategy
    • McKinsey’s 7 S
    • Strategy Maps
    • Balanced Scorecards
  • Culture
    • Leadership
    • Change Management
    • Motivation
    • Team building
  • Processes – the linkage to BPM
    • Identifying strategic processes
    • Execution of business strategy through processes
  • Metrics– the linkage to BPM
    • Developing Metrics
  • Methodology – linkage to BPM, Lean and Six Sigma (brief descriptions of each linked to courses)
    • Link to BPM and measurement
    • Overview Lean, Six Sigma and Lean Six Sigma
  • Project Management
    • Basics of Project Management
  • Tools – linkage to continuous improvement tools
    • Overview of the continuous improvement tools

Unique Value of Course:

Participants learn why BPM and Lean Six Sigma are better together and can create significant improvement in business performance. This is accomplished by an improved approach to selecting improvement projects based upon performance gaps and a balanced emphasis on delivering customer value and generating business results.

Objectives:

Understand Operational Excellence (Op Ex) and 7 key principles. Learn to appreciate the importance of culture and leadership to success with Op Ex.  Explore the benefit of combining LSS and BPM. Investigate the power of performance measurement and customer focus and discuss the main process improvement tools.

Who Should Attend:

  • Operational Excellence Professionals
  • Business Analysts
  • Business Process Analysts
  • Business Process Managers
  • Project Managers
  • Business Architects
  • Process improvement team leaders
  • Line of business managers and supervisors

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Course Availability

See below for other opportunities to take this course:

Events

BrainStorm San Francisco - 06/26/2017 - 09:00
BrainStorm DC - 09/25/2017 - 09:00
BrainStorm New York - 11/06/2017 - 09:00

On Demand

N/A

Custom

Available In-House or Private Live Online

Instructors

Principal Consultant, Marvin M. Wurtzel & Associates, Inc.