Operational Excellence stresses the application of key principles, the alignment of management systems, and the application of process improvement tools towards the sustainable improvement of organizational performance. The focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organizational culture. Operational Excellence can be instrumental in creating a Customer focused – Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects, organizational strategy, key business processes. We will present an Operational Excellence framework that creates strategic alignment. One can apply then Business Process Management as the discipline that links improvement and process design efforts directly to the management system and to organizational strategy. This allows organizations to continuously focus on customers' needs as well as the business' need for efficiency and profitability. Six Sigma and Lean provide a set of tools that can be deployed to make and sustain dramatic improvements to business processes. When Business Process Management and Six Sigma and Lean are used together they provide the basis for improved performance and growth, as well as enhancing Customer Focus.
Operational Excellence Principles
7 Key Elements of Op Ex
Detailed review of the 7 elements
Participants learn why BPM and Lean Six Sigma are better together and can create significant improvement in business performance. This is accomplished by an improved approach to selecting improvement projects based upon performance gaps and a balanced emphasis on delivering customer value and generating business results.
Understand Operational Excellence (Op Ex) and 7 key principles. Learn to appreciate the importance of culture and leadership to success with Op Ex. Explore the benefit of combining LSS and BPM. Investigate the power of performance measurement and customer focus and discuss the main process improvement tools.
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