As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary.
This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding of the emerging roles of process owner, process council, and the process office. It instructs the student how to:
This course develops the essential elements that are needed to successfully justify, launch and to then evolve the process office in an organization. It will describe the mission and charter for a Center of Excellence (CoE) and present advice for successfully establishing a CoE. Emphasis on establishing credibility and delivering tangible value shapes the basis for the session. It instructs the student how to:
Attendees will learn a phased approach to adopting BPM Governance including cross-functional management, standardization, alignment, readiness assessment, and roadmap planning. This workshop is based on case studies from real-world experience of early adopters of BPM Governance and Centers of Excellence. It is a business-oriented, overview of BPM Governance providing actionable information for both business and IT professionals.
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