Advanced Facilitation Skills

Face-to-face and virtual facilitation skills are needed for developing a business architecture, creating a process model, leading an improvement team, or running a meeting. Learn models and practice in all these areas.

Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial. You need to be able to keep people engaged, elicit the necessary information, create shared understanding and build consensus all while keeping them focused on the intended goal. Not an easy task.

This 1-day interactive workshop focuses on you – the facilitator. We’ll play with models and techniques that will help you better handle tough issues like managing conflict that arises during meetings, building workshop and meeting agendas, getting folks to make and own decisions, staying on topic, engaging meeting participants, and more. This is how to be a facilitator in a business process improvement context, either with a team or with executives, face-to-face or in the virtual environment. So if you’re a project manager, business analyst, architect or leader with a desire to be more collaborative, this workshop is your first step on the road to your own process improvement.

Learn best practices in customer experience modeling and design. Gain a thorough understanding of customer experience management. Understand how to lead customer experience modeling and design at your organization. Learn a structured approach to understanding, analyzing and designing processes to focus on customer experience.

Course Outline:

  • Understanding Facilitation
  • Understanding Team Development
  • Meeting Facilitation: Preparation & Planning
  • Facilitation: Running the Meeting
    • Creating a team environment
    • Focusing the participants
    • Establishing a process for building consensus and making decisions
    • Using Intervention Techniques to keep the meeting on track
    • Managing the data and information produced
  • Meeting Facilitation: Closing and Follow Up
  • Summary

Unique Value of Course:

  • It transforms bad meetings into highly success and productive ones (or no meeting at all).  We’ve all experienced bad meetings – some of our own doing.  Project Managers, Business Analysts and Architects often find themselves in situations where they are expected by default to know how to facilitate meetings – whether they have the skills or not. 
  • It focuses on the skills needed to elicit knowledge from others while building a shared understanding and agreement. We’re taught how to do the work ourselves, but how can we create a value stream model or process map if we’re not the ones with the subject matter knowledge?

Objectives:

  • To help you assess your strengths and weaknesses as a facilitator.
  • To build confidence in your ability to run productive meetings that achieve their stated goals.
  • To augment your tool box with techniques to better enhance collaboration.

Who Should Attend:

  • Senior Managers in Operations and IT
  • Business Process Managers
  • Business Process Analysts
  • Business Modelers
  • Business Analysts
  • Business Architects
  • Line of Business Managers

Recommended Prior Courses:

BPM 101

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Ways to save

  1. Save $195 on your first eLearning course. Use discount code FIRSTCOURSE at checkout.
  2. Upgrade to Pro to save 15%
  3. Join the Corporate Sponsor program to save 25%
  4. Pre-purchase the eight-course requirement to earn your certificate & save $2,000+

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Course Availability

See below for other opportunities to take this course:

Events

BrainStorm Chicago - 04/24/2018 - 09:00
BrainStorm San Francisco - 06/26/2018 - 09:00
BrainStorm DC - 09/25/2018 - 09:00
BrainStorm New York - 11/06/2018 - 09:00

On Demand

Custom

Available In-House or Private Live Online

Instructors

Editorial Director, OP Bulletin