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	BPMS Watch: Hey You! Get Outta My Pool! Read this column.
One of BPMN’s most important elements is unfortunately also the most misunderstood.  It’s called a pool, a rectangular shape that serves as a container for a process.  So in that sense a...

Experts Wanted

Presented by Joseph Francis, Managing Director, Process Core Group & Caspar Hunsche, Managing Director, Process Core Group

Dates & Locations

Face to Face

San Francisco: Sept 29

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Grand Hyatt

New York City: Nov 4

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The Roosevelt Hotel

Check back for 2009 training dates.

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Course Description:

This one-day course takes BPM professionals through a complete cycle of process metrics using the global standard “SCOR” framework to drive the program. By focusing on standardized metrics, definitions, and related processes, this training shows BPM professionals how to link business strategy, processes and metrics and rapidly asses performance gaps and opportunities. It uses well understood techniques such as business process “thread” definition, prioritization, strategy assessment, scorecard development, data sourcing plans, and final benchmarking steps to facilitate alignment of all process resources to strategic and tactical goals.

Course Outline:

Section 1: Process Thread Definition
Section 2: Thread Prioritization
Section 3: Defining and Linking Business Strategy
Section 4: The 5-minute metric selection algorithm
Section 5: The data gathering plan
Section 6: Performing the benchmark
Section 7: Continuous improvement

Course Objectives:

• Understand sources of standard definition of 500-700 hierarchical process metrics
• Ability to identify and prioritize process threads for scorecards and benchmarking
• Translation of business strategy into metrics prioritization
• Ability to create simple scorecards from any business strategy
• Creation of a data gathering plan spanning systems, transactions, and people
• Understand sources of benchmark data and how to perform benchmarking and benchmark analysis

Instructor Biography:

Joseph Francis is Managing Director of Process Core Group. He has worked with Fortune 1000 companies in different industries (high tech, chemical, retail, transportation, government, manufacturing, automotive). He is also the Chief Technical Officer of Supply-Chain council, and has created a global training program with dozens of instructors for the Supply-Chain council frameworks in supply-chain, sales, design, and related areas.
Joe has 12 years experience in supply chain automation and processes. He directed the supply chain information systems merger planning in the HP/Compaq merger. Joe has been a valuable advisor to supply chain, automation and consulting executives around the globe.

Joe was a member of the board of directors of the supply-chain council from 2001 to 2004 and served as the chair of the board in 2003. He is the author of the PCOR process reference model, the reference model describing how to manage process. He has published articles and speaks frequently on the benefits and application of process management.

Caspar Hunsche is managing Director of Process Core Group. Caspar is the original author of the Design Chain and Customer Chain reference models. He has worked with companies in different industries (high tech, chemical, transportation, government, manufacturing, automotive).

Caspar spent most of his professional career in supply chain operational roles: logistics, supply/demand planning, management reporting and central back-office. He has led, guided and/or supported dozens of change programs on strategic, tactical and operational level. He led the supply chain information systems merger planning in the HP/Compaq merger.

Caspar is a strong advocate of standard reference models. He has published articles and briefs and speaks frequently on the benefits and how-to-use. He has trained many process owners and consultants around the world in the effective use of standard reference models. Caspar continues to support the development of the DCOR and CCOR reference models and integration with the SCOR model as a member of the special interest groups of the supply-chain council.

Target Audience/Who Should Attend:

• BPM practitioners who need detailed knowledge of BPM metrics, scorecards, and benchmarking to measure and improve process performance
• BPM consultants who are looking for reliable, scalable methodologies to manage process metrics

Unique Value of Course:

• Vastly demystifies how to use process metrics and benchmarking from experts in business benchmarking
• Comes with Excel-based software tools which automate the tedious steps in the benchmarking process
• Exposes BPM professionals to a world of BPM standards that they may not be aware of, or aware of how to use
• Boils metrics, scorecards and benchmarking into 6 simple-to-use templates
• Class exercises are based on participants own business processes