BPM and Lean: Taking the Waste Out of Work

Presented by Shelley Sweet, President, I-4 Process Consulting

Course Description:

In difficult economic times, organizations need to figure out how to do more with less. Often the immediate response is to cut heads, but there are many ways to optimize resources and increase the bottom line. This course will show you how to streamline processes in service, office, engineering and production environments by 50-150%.

This program uses the methodology pioneered by Toyota to maximize efficiency, an approach James Womack and Daniel Jones coined as “lean” in their book The Machine That Changed the World. It has enabled Toyota to outstrip all 3 American car manufacturers and keep their current losses the lowest as well.

This program will help you find opportunities to reduce cost and increase revenue for your own organization. The learning experience will be active and hands-on. Using an office simulation scenario, we will identify wastes– at specific steps, in between steps, and those due to unclear accountabilities. Many wastes lead to Quick Win solutions; we will identify those. Other wastes are not easily visible, but reduce process efficiency by 70%. We will show you how to find those too.

We will introduce and use several evaluation techniques which

Reduce costs
Increase process efficiency.
Increase value to the customer

In the afternoon, we develop solutions for transaction and information scenarios, and measure the improvements. Next, we demonstrate how to use computer models to simulate different scenarios and determine the impact of different improvements.

You will leave with the skills necessary to improve your information, transaction, service or development processes dramatically. In addition, you will know which wastes and tools to focus on to get the biggest returns.

Course Outline:

Where to look for your big Wastes - information, process, space and people wastes
Hands-On office simulation
8 categories for big improvements at your company
15 Evaluation Techniques to Streamline Resources

How to Reduce Costs
How to Make Processes More Efficient
How to Improve Customer Satisfaction

How observation can increase understanding and lead to Quick Wins
Solutions to improve the transaction and information scenarios
Developing different models for reducing costs, increasing process efficiency, and increasing customer satisfaction
Application - Getting started back at your organization

Course Objectives:

Give participants "hands on" experience with observing and using simulation models for increasing process efficiency
Increase skills in process evaluation with an emphasis on streamlining resources
Develop solutions that can be applied immediately (Quick Wins) to increase efficieny
Observe how BPM software can model and simulate business process and measure results

Target Audience/Who Should Attend:

Business analysts, requirements analysts, process analysts
Business managers
Process owners
Business architects, enterprise architects
Process improvement teams and BPM teams
Change managers
BPM center of excellence members

Unique Value of Course:

Identify critical wastes that increase costs and cause delays
Use observation to identify wastes and find Quick Wins
Reduce errors up to 50%
Increase worker productivity 30%
Increase business velocity
Use computer simulation to model and test results

Instructor Biography:
Shelley Sweet is President of I-4 Process Consultants (Ideas, Involvement, Implementation, Impact) in Palo Alto, California. She facilitates process improvement via lean, six sigma, reengineering, and continuous improvement techniques. Her track record includes over 20 complex projects in corporations redesigning processes to eliminate wastes, minimize wait and cycle time, and create customer delight. Shelley teaches in the executive education programs at the University of Pittsburgh, University of Tulsa, and Case Western. Her clients include high tech, healthcare, financial, education and government organizations.

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BPM and Lean: Taking the Waste Out of Work