Overview

Courses

Options

Learning Paths

Locations

Rates

Offers

Face-to-Face | eLearning : On-Demand & Live Online | Custom : In-House & Private Online

BPM 101: An Introduction to Business Process Management

Presented by Tom Dwyer, VP Research, BrainStorm Group and Editorial Director, BPMInstitute.org or faculty

Schedule

May 7-10

Chicago

June 25-28

San Francisco

Sept 17-20

DC

Nov 5-8

New York

Call to register
(508) 475-0475 x15

1/30 - 1/31

5/21 - 5/22

10/1 - 10/2

2012 Enroll Form (PDF)
or call 508-475-0475, x15

Request

Private Live Online
(10 or more)

Enroll

Available now:

Full Course OR

Module 1 Only

We can deliver this course at your location. Inquire today.

View Course Preview

Earn PDUs

Course Description:

BPMInstitute.org defines Business Process Management (BPM) as the deliberative, collaborative, and increasingly technology-aided definition, improvement and management of a firm’s end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: 1) clarity on strategic direction, 2) alignment of the firm’s resources, and 3) increased discipline in daily operations.

BPM 101 is the first course of the BPM curriculum. It provides an overview of BPM as both a management discipline and as a set of enabling technologies, and establishes the foundation for the courses that follow. The course teaches the student the key concepts, terms, methodologies, techniques, and technologies in BPM. It describes what a process is, what process modeling, analysis and design are, and what process management is. It provides an overview of the tools and technologies used to support the BPM discipline including process modeling tools and a BPM platform known as a Business Process Management Suite. Students will learn about the practices and the technologies that are making “process thinking” a new approach to solving business problems and continuously improving organizational performance.

Course Outline:

• An Introduction to BPM terms, concepts and principles
• Process Modeling, Analysis & Design
• Process Management
• Process Classification Frameworks
• Introduction to Tools & Technologies
  • Process Modeling Tools
  • Business Process Management Suites
• Enterprise Business Process Management
  • BPM Implementation Strategies
  • Key Skills, Roles and Responsibilities
• The Financial Business Case for BPM
• BPM Solution Examples and Case Studies

Course Objectives:

• Understand the key terms and concepts in BPM
• Learn the major methodologies and techniques for implementing BPM
• Discover the various technologies that support BPM

Target Audience/Who Should Attend:

• Those who are new to BPM or have only had a limited exposure
• Business Analysts, Project Managers, Middle- and Senior-level Line-of-business managers

Unique Value of Course:

• A combination of theoretical and practical information
• Actionable insight into BPM and its contribution to improving organizational performance
• Students will learn how to be process thinkers

Instructor Biography:
Tom Dwyer is the Vice President for Research and the Editorial Director of BPMInstitute.org. He writes, presents and consults on topics that include Business Process Management and Service-Oriented Architecture. Mr. Dwyer has developed a variety of process solutions for clients including the framework that supported the logistics requirements for Desert Storm, the process for producing TV Guide and the process for creating and printing the Yellow Pages.

Tom brings 38 years of experience in product development and marketing, channel development and expansion, direct and OEM sales, and professional consulting services. Before becoming an industry analyst with Yankee Group and Aberdeen Group, Mr. Dwyer spent 28 years in the computer industry in various engineering, marketing, professional services, and sales functions. He was a co-founder and general manager of a new software venture at Xerox that developed and marketed a business process management product. Mr. Dwyer has held senior management positions in marketing and engineering at Wang Laboratories and Prime Computer and has developed and launched more than 15 software products.