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	BPMS Watch: Engaging the Business in BPM Read this column.
As BPM begins to expand beyond isolated projects to mainstream programs at the division or enterprise level, there is a need to engage a far greater number of business people in the...

Experts Wanted

Subscribe Today! Update your profile or join BPMInstitute.org today to subscribe to the Government Bulletin. While you're there, select from these bulletins as well: SOA Business Decision Management Business Architecture Organizational Performance Innovation BPM Strategies Magazine   Current Issue Now Available   Editorial Director Ken Mullins, Chief Engineer, Enterprise Transformation Division MITRE Center for Enterprise Modernization Round Table Online Meetings Featuring Industry Analysts and Experts Learn How the US Treasury Manages Consumer Complaints Using BPM June 10, 2009 from 1-2 pm EST Please join us and hear featured speaker, Jacquie White, of the US Treasury, discuss how the Office of Thrift Supervision (OTS) is using Appian’s BPM Suite to manage consumer complaints and increase government transparency, accountability and efficiency. Hosted by: Login to Register.

Welcome to the Government Section of the BPMInstitute.org website. We look forward to exploring with you some of the ordinary as well as the extraordinary challenges facing all levels of Government today – and tomorrow. Local, state, and federal agencies are all subjected to varying degrees of pressure to improve upon the delivery of government services. The need to handle bigger workloads with fewer people, coupled with rapidly rising expectations for electronic access to government services, are having the combined effect of pressing government agencies to the forefront of technological innovation in the 21st century. Better services are constantly being demanded everywhere, and those services are expected to be delivered at lower costs to taxpayers.

Several major forces have emerged to cause public-sector organizations to more closely examine their IT and information management infrastructures, such as the impending loss of large numbers of knowledge workers due to a surge in retirements, increasing interests in e-government initiatives, and the emergence of mandates to develop and use enterprise architecture. These are just some of the more prominent issues being tackled by officials at all levels and across most government jurisdictions. Mounting pressures are seriously impacting program owners, program managers, IT managers, and information managers throughout government. We owe it to those managers to see that they are better equipped to manage ever-increasing risk as they struggle to achieve greater operational efficiencies

When properly applied, the concepts, management disciplines and technologies related to Enterprise Strategy, Business Process Management (BPM), Enterprise Architecture (EA), Services Oriented Architecture (SOA), and Enterprise Governance can prove to be powerful mission enablers – thus, offering some relief on the road to improving services, while achieving cost reductions. Improperly applied, these same methods, tools and techniques can lead to failed projects, wasted dollars, stakeholder frustration, and feelings of hopelessness.

Our goal is to provide valuable insights which will lead to successful initiatives within the government sector. Some of the topics we hope to address with you include these:

• Inter-Governmental and Cross-Agency Information Sharing
• Enterprise Strategy and Transition Management
• Investment Planning and Enterprise Governance
• Capabilities Maturity Modeling (e.g., for BPM, or SOA)
• Enterprise Architecture and Federated (or Segmented) Architectures
• Performance Management and Reporting
• Business Process Modeling and Workforce Management
• Emergency Preparedness and Business Continuity
• Other matters of special interest to sate-, local- and tribal-governments

We hope you will join us in sharing your knowledge and experience, in the form of case studies, best practices, and lessons learned, so that we can be constantly raising the bar in terms of meeting the expectations of those who depend on quality government services. Please feel free to contact me at kmullins[at]bpminstitute.org  when you have comments or would like to add to our discussion on improving government services.

Implementing Process Change in State Government Courtesy of: Thomas J. Dickie, PMP DMV - Three letters that can strike fear in any man or woman's heart, a term that all too often brings images of long lines and broken processes and red tape. State Departments of Motor Vehicles typically face many challenges: with lower budgets, staff reductions and increasing numbers of drivers and vehicles being registered. They face the challenge of continuing to provide quality services to...

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Rule Driven Project Tailoring at the IRS: A Case Study Automating the Center of Excellence with Rule Technology Featuring: Art Moore, President, Clear Systems LLC & Business Methodology Consultant to Business Rules & Requirements Management Office (BRRM), Internal Revenue Service How do you provide mass-customization of knowledge dissemination? The Internal Revenue Service, needing to provide fit-to-purpose yet consistent requirements engineering guidance to a large project portfolio, applied their methods to their own process, modeling it and developing a set of objective rules for guiding project application based on project characteristics. Result: A rule...

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Business Process Management Conference

DC - September 22 - 23, 2009
info@brainstorm-group.com
Tel: 508-475-0475 x15

Brought to you by BPMInstitute.org (the Peer to Peer Exchange for BPM Professionals), this Conference provides guidance and insight to Business and IT leaders looking to apply process thinking to critical business processes for organizational effectiveness. 

Learn more...

BPMInstitute.org Training

BPMInstitute.org's premium-quality training is delivered By Practitioners, For Practitioners. Our best-in-class instructors are internationally recognized authorities committed to bringing you the most current BPM ideologies, strategies and actionable advice that you can apply to real-life situations.

BPMInstitute.org's Certificate of Training Program offers a comprehensive curriculum featuring the expertise of the industry's most prominent experts. View Certificate requirements here.

You may also create your own curriculum by registering for individual classes. Credits from individual courses count towards Certificate of Training requirements.

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Training courses will be held at the following venues. Click on the city of interest to view curriculum or call 508-475-0475x15 to reserve your seat today.