Business Process Management (BPM) - Addressing Challenges in Communication & Media using BPM


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Addressing Challenges in Communication & Media using BPM
Date: Wednesday October 28, 2009 12:00 PM Eastern
Where: Online
Featuring: Clay Richardson, Senior Analyst, Forrester Research and Sanjay Kumar, VP, Communications & Media Solutions, Savvion
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Controlling costs and resources is just the tip of the iceberg facing communications companies in an ever-tightening financial and regulatory environment. Part of the issue is the underpinnings of their business infrastructure, such as the constraints of their existing Operational Support Systems (OSS) and Business Support Systems (BSS). This presentation focuses on the benefits companies can immediately derive from taking a process-centered approach with BPMS, including:

Advantages of BPMS based solution frameworks versus build-from-scratch approach
Ways in which BPMS can start making fundamental business changes for your organization NOW
State-of-the-art BPMS-based communication industry solutions such as Order Management and Trouble Ticketing.

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Featured Speakers:

Clay Richardson, Senior Analyst, Forrester Research
Clay serves Business Process & Applications professionals. He is a leading expert on the market for business process management software and services. Clay delivers strategic guidance to Information & Knowledge management professionals seeking to automate processes and integrate structured and unstructured information into business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, establish BPM centers of excellence, identify agile methodologies best suited for BPM projects, and identify vendors and technologies that help them optimize mission-critical business processes.

Sanjay Kumar , VP, Communications & Media Solutions, Savvion

Sanjay manages Savvion’s Communication and Media Industry business practice, focusing on BPMS based communication industry solution. He has over 20 years in the Communications and software industries. Sanjay has held various senior management roles with management consulting firms and software companies in building OSS/BSS solutions and advising communication service providers on best practices for operational processes and IT infrastructure.

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