USERNAME: 
PASSWORD: 
lost password? 
search:
Wednesday, February 8
 
 
Membership
Articles
White Papers
Research
Round Tables
Presentations
Local Chapters
Events
Training
Consultant Network
Solution Locator
BPM Magazine
Search
          Topical Areas
Biz Decision MGMT
Biz Architecture
Org. Performance
SOA
Innovation
Government




Contributors Wanted

Would you like to contribute to BPMInstitute.org? Opportunities include:

  • Speaking at a conference
  • Blogging on a topic
  • Writing articles
  • Leading a webcast
  • Presenting a case study

Apply here »

 

Round Tables

  • Topic:

    Addressing Case Management Challenges with BPM

  • Date: Wednesday June 2, 2010 12:00 PM Eastern
  • Where: Online
  • Featuring: Ajay Khanna, Director Product Marketing
  • To immediately view this archived round table, scroll down and register or login below.

Special Offer

Register and we’ll send you the report Decision Matrix: Selecting a Business Process Management Vendor (Competitor Focus). You’ll learn about choosing a next-generation business process management platform.


Round Table Details

How can we improve customer satisfaction, loyalty and improve agent efficiency by using customer centric case management? We know that there is a much higher cost to acquire a new customer than getting repeat business from them. What can we do make sure we are managing customer interactions well so that customer get their issues resolved quickly and bring repeat business?
During this discussion we’ll explain how to achieve customer satisfaction with Customer centric case management, a solution built on top of BPM. It helps to improve customer satisfaction, reduce customer churn and reduce high attrition rate of CSR agents.

Featured Speaker:
Ajay is responsible for setting the direction and positioning of Progress BPM. Ajay has more than 14 years of technology experience, including BPM, CRM and ERP systems. Past roles include consulting, engineering, software design, and product management. Prior to Progress|Savvion, he helped design and develop complex business applications for Amdocs CRM. He holds a Masters in Business Administration from Santa Clara University and a Bachelors of Engineering from Thapar University


Back to Round Tables / Webcasts

 

You Must Login or Register To Access This Content


 Existing Member Login
 Username:
 Password:
 
        

Visitors Register Here to View This Round Table

IMPORTANT: You are registering to view this Round Table with restricted access to our content. Become a member today to enjoy greater privileges and avoid providing all your contact information each time.

First Name *

Last Name *

Email Address *

Title *

Company *

Country *

Address *

City *

State / Province *

Zip / Postal Code *

Work Phone *

Fax

Company Website

By requesting this information, you agree to receive communications from BPMInstitute.org and share your contact information with the sponsor.

I would also like to receive these as well:

Business Decision Management Bulletin

Organizational Performance Bulletin

SOA Bulletin

Business Architecture Bulletin

Government Bulletin

Compliance Bulletin

Governance Bulletin

RFID Bulletin

Innovation Bulletin

1. Which of the following would best describe your involvement: *
Practitioner: looking to purchase/implement BPM services and solutions
Solution Provider: looking to provide BPM services and solutions
Consultant: provide recommendations on BPM services and solutions
Press/Media: reporting on the state of BPM services and solutions
Academic
Other  

2. Comments

Become a member today to access archived Roundtables and to avoid providing all your contact information each time.

 

  
   
About Us : Contacts : Advertise : Partners  
BrainStorm Group © 2011 • Privacy Policy • Terms of Use