Keeping customers, attracting new customers, rapidly delivering new products, providing consistent service through multiple channels (branch office, internet, ATM, telephone) and meeting regulatory requirements is a daunting pursuit of retail bankers. This demanding proposition requires the continua...

Retailers exist in one of the most competitive environments in all of business. Customer taste and demand changes quickly, and leading retailers stay ahead of demand in order to survive. Keeping customers and eliciting customer loyalty is also an elusive pursuit.

The challenges are more than the r...

Organizations that have call centers including help desks, outbound/inbound call centers or customer service desks are increasingly using Business Process Management (BPM), Portal and Web 2.0 technologies to differentiate the service they provide and make their operations more efficient.

But where ...

Join this 60 minute web seminar as we provide the System Integrator community with information about how BPM, Portal, Web 2.0 and SOA technologies can be combined into a powerful solution that helps address critical government challenges.

Don’t miss this webinar if your customers are asking you the...

Struggling to get a grip on technology applications in the financial services and insurance space? Join leading IT research firm Forrester and Appian and as they explore modern process-based technologies and approaches.

Recent advances in Business Process Management (BPM) software coupled with prov...

So yes, BPM is important. Maybe even revolutionary. But getting BPM right remains a challenge as practitioners in the field know only too well. We believe that in many ways, BPM platforms have outpaced BPM practice. Meaning, we are using breakthrough technology platforms to build BPM solutions but s...

Does your Enterprise Resource Planning (ERP) system actually do what you want it to do? ERP applications were supposed to seamlessly solve all of our supply chain, order management, and deal approval processes. But these processes cross departments, people and functions, yet your ERP systems do not....

A successful SOA implementation isn’t guaranteed, it comes together when business and IT coordinate their efforts.

But bringing IT and the business together can be daunting. They knock heads. When they talk, they don’t seem to speak the same language.

To promote the cross-functional, cross-discip...

It has become increasingly evident that business rules are only a part of the whole puzzle of business logic in BPM, SOA, and Business Architecture. The recent book by James Taylor, “Smart Enough Systems” confirms the long advocated position of Barbara von Halle that the business is interested in ma...

Business Activity Monitoring (BAM) has become an essential technology component of a Business Process Management (BPM) solution.  After all, what could be more helpful than viewing real-time information about process performance? How about the ability to automatically trigger corrective ac...

Are you engaged in or investigating an enterprise wide business process analysis initiative? Need to convince your Visio process modelers to migrate to a more structured environment?

The success of your business process analysis and enterprise architecture depends on the quality of your models. Bu...

A discussion of the business value of SOA and composite applications is actually two discussions. First, what is the business value of composite applications? More specifically, how do composite applications help you streamline business processes, reduce operational costs, increase customer service ...

Many Business Process Management (BPM) vendors talk about how their software allows you to optimize processes with just the click of a button.  It’s a nice dream to believe in this “Nirvana” extending to processes outside your immediate scope of control, but the reality is that most people find...

During this webinar Anne Thomas Manes, vice president and research director from Burton Group and acknowledged SOA expert, discusses her three most critical recommendations for moving from SOA pilot to full production.

Join us and learn how combining SOA governance with time tested techniques of m...

This round table is the first of a six-part Round Table Series exploring the relationships that exist between BPM, SOA, BR, OP, and BA.

Speaker Bios

Tom Dwyer, VP of Research, BrainStorm Group and Editorial Director, BPMInstitute.org

Tom Dwyer is the VP of Research for BrainStorm Group, the Edito...

Today’s telecommunications industry is virtually unrecognizable from the one of ten, five, even one year ago! The convergence of voice, data, content, and mobile services has created a communications mega-industry, where traditional telecom providers are vying against non-traditional competitors for...

Much has been written about businesses transforming into “agile enterprises.” But beyond the pie in the sky buzzwords, what does this mean for companies striving to bring world-class goods or services to the market? In a global economy, many feel as if they are in a race to the bottom – squeezi...

Creating a unified data architecture is a key component of any enterprise SOA initiative. Rapidly building business services requires achieving a common vocabulary across disparate business systems (i.e. common definitions of "customer," "order," "product," etc.).

This Round Table will explore the...

Today's BPM users are asking for a seamless, expanded definition of BPM, now commonly referred to as BPMS, or BPM suites. Ironically, it is within this vision of horizontal expansion that something even more dramatic is taking place. Business Activity Monitoring has predictably given way to Business...

According to a recent survey in The Economist, CEOs and CIOs from over 1,000 companies worldwide agree that innovation in business processes is a greater source of competitive advantage than innovation in particular products or services. Join us to learn best practices for using the power of a Busin...

To survive and gain a sustainable competitive advantage, your organization must be nimble and agile to respond to market changes. This drives efforts to decentralize, improve processes and redefine decision-making power. It calls for erasing boundaries and creating seamless and collaborative work environments. Process improvement efforts designed to give organizations this kind of speed...