This article offers advice on how to use a BPMS to support process transformation across three specific business areas. When an organisation uses a BPMS to enable empowerment, focus on quality and compliance, and remove unnecessary human touches, it will gain great rewards.
The technology available to exploit these opportunities will vary across vendor solutions, but it is valid to assume at least basic support exists in the majority of solutions on the market.
To be successful in today’s increasingly transparent and competitive business world, organizations need to provide visibility into business processes while optimizing their use of internal resources to improve business performance. Accomplishing these goals requires powerful data collection and analytical tools to gain actionable insights into business processes, systems and data.
Contributed by: Pat Dowdle, Process Strategist, Process Strategy Group
Co-authored by: Jerry Stevens, Process Strategist, Process Strategy Group
Most organizations are improving processes in some shape or form.. Many companies employ some type of improvement method, whether it is Lean, Six Sigma, TQM, BPM or some iteration of an improvement technique. They realize that the most effective way to improve how an organization provides products and services to their customers is through the review and improvement of customer facing processes.
Learn the Habits that drive process-improvement success, from project delivery and growing team competency to scaling BPM across the enterprise. These are proven techniques that will help you get started implementing successful BPM projects throughout your organization. Process improvement is about achieving better business outcomes. Technology is providing powerful capabilities that organizations are using now to quickly and continuously improve customer-facing and back-end operations. The challenge, of course, is that there is no one-size-fits-all solution.
Presenter Bios
Bill Hahn, BPM Solution Architect, IBM
Bill Hahn is an IBM Sr. Consulting BPM Solution Architect, Open Group Master Certified ITS and Development Tools Evangelist. In 20+ years at IBM he has worked in the development labs, consulting services and technical sales. Bill is currently based in Chicago.
Companies worldwide have for generations sought to better manage their key business processes to improve efficiency, insight into their impact, and to achieve greater business flexibility. The introduction of new technology consistently provides new ways to achieve these benefits yet each new technology also imposes constraints, or barriers, in the path of success. In addition the natural resistance to human and organizational change in the enterprise is a deterrent process optimization.
This workshop will address the challenges to BPM success and provide best practices, demonstrations, and case studies to highlight business challenges, processes, and results. This workshop will also include a look at the latest process management technology from Oracle that has been designed to simplify achieving process management success
This workshop will give participants hands-on exposure to Business Process Management with the Oracle BPM Suite and will show how Oracle BPM Suite can be used across each phase of the BPM lifecycle to achieve continuous process improvement.
This workshop will demonstrate process modeling, process improvement, process implementation, process interaction and process monitoring using a government specific use-case of construction/building permit processing across various roles and systems.
Presenter Bios
Companies worldwide have for generations sought to better manage the processes that are key to their constituencies and business by managing them to improve efficiency, insight into their impact, and how to use them to achieve greater flexibility. Over the years the introduction of new technology provides new ways to achieve these benefits yet each new technology also imposes a barrier in the path of success. In addition, change management and human and organizational change is a naturally resistant force that can stand in the way of success.
This workshop will address companies' challenges to BPM success and provide best practices, demonstrations, and case studies to highlight processes, results, and challenges addressed. This workshop will also include a look at the latest process management technology from Oracle that has been designed to simplify achieving process management success.
Presenter Bios
Lustratus Research, a leading analyst, compared BPM from Pegasystems, TIBCO & IBM to uncover the best approach to process improvement from a customer's perspective:
- Total Cost of Ownership
- Risk of investment
- Time to Value
- Overall Value
“People hate change!” This is a pretty well-accepted statement for those of us who work in the technology industry. Most of us involved in driving change in large organizations have the battle scars from those that were less than successful.
Perhaps you recall my recent article - “Culture Matters.” Included in the article were approaches that my colleagues and I had used over the years to support change and transformation in a variety of organizations. I had listed various approaches and the first bullet in that article was:
