Business process management (BPM), and the information technology systems that support it, are defined in many different ways.
The combination of management of the business from a process-centric model and the deployment of advanced technology that converts that model into repeatable, controllable and measurable processes is extraordinarily compelling. Costs are reduced, cycle times are improved, productivity soars and customer satisfaction increases, all of which adds up to a sustainable competitive advantage, both to the companies that deploy these systems and to the forward-thinking vendors that supply them.
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