Every year, CIO's and COO's rank "Improve Business Processes" as a top priority for their organizations. So why aren't more organizations diving in, documenting their processes and driving improvement? In short, because it's hard. Most companies don't have a standard approach for process definition and documentation. Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers.
Every year, CIO's and COO's rank "Improve Business Processes" as a top priority for their organizations. So why aren't more organizations diving in, documenting their processes and driving improvement? In short, because it's hard. Most companies don't have a standard approach for process definition and documentation. Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Join this interactive Q&A session as Rachel shares her experience and covers key learnings, with a specific focus on:
We take your privacy seriously. We will never sell or share your information without your permission. You have complete control of your subscription preferences from your profile after you join. By registering for this content, you agree that your information will be shared with the sponsor of this single piece of content.
There are no products in your shopping cart.
0 Items |