Learn the Habits that drive process-improvement success, from project delivery and growing team competency to scaling BPM across the enterprise. These are proven techniques that will help you get started implementing successful BPM projects throughout your organization. Process improvement is about achieving better business outcomes. Technology is providing powerful capabilities that organizations are using now to quickly and continuously improve customer-facing and back-end operations. The challenge, of course, is that there is no one-size-fits-all solution.
Bill Hahn, BPM Solution Architect, IBM
Bill Hahn is an IBM Sr. Consulting BPM Solution Architect, Open Group Master Certified ITS and Development Tools Evangelist. In 20+ years at IBM he has worked in the development labs, consulting services and technical sales. Bill is currently based in Chicago.
Mike Huseman, WW Business Process & Decision Management Leader, IBM
Mike has been with IBM since 2004. During that period, Mike has served in executive leadership capacities in both the Information Management and WebSphere brands. Currently, with the merger of the Lombardi and ILOG sales organizations worldwide, Mike is serving as the sales leadership executive for the combined organization. In this capacity, Mike has responsibility for sales, pre-sales, and marketing efforts of the new WebSphere BPM team globally. Including the integration actions that bring the BPM team and the broader IBM team together as a single entity.
Prior to this role, Mike had worldwide responsibility for leading the sales integration efforts of the Lombardi organization following acquisition. And prior to that, Mike had responsibility for the sales and positioning efforts of the WebSphere BPM and Connectivity solution segments throughout North America.
Prior to joining IBM, Mike served in several senior leadership roles within other software organizations in the CRM, Financial Services, Healthcare, Human Resource and Process Automation disciplines. During his 22+ year career in the high tech industry
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