Using Scorecards to Manage Process Effectiveness

Time: 2:15 September-22-2005

The creators of the Balanced Scorecard, David Norton and Robert Kaplan, indicated that "What gets measured gets done" and "What you measure is what you get".  Yet, most organizations have no real process intelligence due to process fragmentation and poor metrics.   What process data they are able to obtain often times has no relationship to their business objectives.  Scorecards offer managers a tool to measure the impact and contribution of business processes in the achievement of identified business objectives.

In recent years this technology has matured.  New capabilities exist for common goal setting, scoring, notifying and automating the performance management process.  The better Scorecard solutions not only gather key performance indicator (KPI) metrics from existing business systems, but also provide direct visibility into the real time business processes where the KPIs are generated, providing management with the ability to initiate immediate corrective action processes to resolve problems when they occur.  The companies that successfully implement these are seeing demonstrated improvements.  This session will describe these improvements and guide you to applying best practices for your process improvement project.