Rule Driven Project Tailoring at the IRS: A Case Study Automating the Center of Excellence with Rule Technology

How do you provide mass-customization of knowledge dissemination? The Internal Revenue Service, needing to provide fit-to-purpose yet consistent requirements engineering guidance to a large project portfolio, applied their methods to their own process, modeling it and developing a set of objective rules for guiding project application based on project characteristics. Result: A rule technology-based, self-service application for projects seeking assistance; far greater reach and consistency of guidance; and improvement of the methodology itself through the rigor applied. This presentation will present the case history and provide a demonstration of the rule-based tailoring application.