Ken’s presentation addresses what’s needed to relieve the extra pressure felt by government officials these days as they are challenged by the Obama Administration to improve delivery of government services, even as many are grappling with fewer available resources. The effective application of performance measures can demonstrate the cause-andeffect relationships between IT solutions – i.e., people, processes, and IT-products – and their respective contributions to the mission and business needs of government. Performance measures need to be much better understood so that they can be more successfully leveraged to effect performance improvements. This presentation aims to show that mission performance can be appreciably improved, if only incrementally year-by-year, by persisting in the attempt to do a better job of measuring progress – and communicating success.
Agenda:
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