Achieving optimal business process performance of your business should be absolutely essential to your Business Process Management efforts. Unfortunately most organizations just focus on productivity improvement for efficiency gains through business process automation. Mark will review how you can reach your full potential with Process Performance and assess your process maturity.
Cutting through the confusion in the market, the consolidation of technology suppliers and the focus on the people and process elements of Business Process Management, this session will help further your insight into best practices. With such large investments into ERP like SAP and Oracle, CRM like Oracle, SCM like I2 and technology infrastructure that need to be complemented with new investments.
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