Case Study: Using Modeling Technologies to Optimize Business Processes at First Data

Rex Johnson, VP and Chief Technologist at First Data Corporation will illustrate the use of Business Process Management (BPM) technologies within First Data. Rex will illustrate with specific projects how over the past 10 years, BPM and specifically the use of process modeling has reduced and/or helped First Data avoid costs. He'll go further to illustrate how modeling technology and particular approaches such as simulation has helped his team analyze and optimize certain processes. Finally, Rex will discuss the internal challenges he faces in terms of the adoption of BPM technology.