Case Study: Process Improvement in The Financial Services Industry Featuring: Dental Benefit Providers

As part of a new business initiative, Dental Benefit Providers, a division of UnitedHealth Group, created an outsourcing service for the repricing of dental claims from other insurance companies. Due to Service Level Commitments, the existing system in DBP was determined to be inadequate. This session describes how DBP was able to deploy a BPM solution to create and implement a brand-new automated claims repricing system within 30 days. It will also touch on the lessons learned throughout the process, alternatives considered, and the final results of the initiative a year later.