Best Practices Keynote: Building a World-Class BPM Center of Excellence

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With approximately $33 billion in assets, Con Edison is one of the nation’s largest investor-owned energy companies serving the New York metropolitan area. Today Con Edison is in the process of developing a world-class business process improvement center of excellence to drive everything from building basic process model repositories to leading large-scale, cross-organizational process reengineering initiatives. 

Join Frank La Rocca – Director Shared Services, Con Edison – as he details Con Edison’s best practices for building a world-class process improvement center of excellence. Regardless of your industry or market, you’ll hear tangible advice and strategies you can use including:

  • Establishing company-wide business process standards, rules and knowledge bases
  • Working across departmental silos to identify process redundancies, bottlenecks and inefficient manual elements
  • Modeling and simulating future business process improvements
  • Evolving towards real-time process monitoring

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