By: Sandra Lusk, President, ABPMP, Portland Chapter
Sandra Lusk has over 20 years experience in systems design and development working with utility, transportation, logistics, insurance and banking organizations in the US, Canada, Australia, New Zealand and Wales. She is also a certified Project Management Professional (PMP) and is currently President of the Association for Business Process Management Professionals for the Portland Chapter.
Lusk says a process model is a vehicle for understanding how things work.