Contributed by: Gregg Rock, Editor & Founder, DBizInstitute.org, BPMInstitute.org & BAInstitute.org
Tom Dwyer, Editorial Director and current Faculty Member, BPMInstitute.org
By: Mark Treat, Editorial Director, Government, BPMInstitute.org
BPMInstitute.org defines Business Process Management as the definition, improvement and management of a firm's end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: 1) clarity on strategic direction, 2) alignment of the firm's resources, and 3) increased discipline in daily operations.
BPM is an enterprise-wide, structured approach to providing the products and services that your customer's value most. It is grounded in the premise that you must take a process view of your company in order to understand what products and services your customer values most. By understanding the key business processes your company uses to meet these customer needs, the gap between customer expectations and your ability to perform begins to emerge.