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Which is Best for Us? Top Down, Bottoms Up, or Middle Out

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Contributed by: Shelley Sweet,  President,  I-4 Process Consulting
Shelley Sweet is President of I-4 Process Consultants (Ideas, Involvement, Implementation, Impact) in Palo Alto, California. She facilitates process improvement via lean, six sigma, reengineering, and continuous improvement techniques. Her track record includes over 80 complex projects in corporations redesigning processes to eliminate wastes, minimize wait and cycle time, and create customer delight. Shelley teaches in the executive education programs at the University of Santa Clara and Case Western. Her clients include high tech, healthcare, financial, education and government organizations.

This article is the second article in this series.  The first, “Why Process Sounds Stupid” was published by BPM Institute in May, 2011.These two articles look at organizational culture and three strategies to become a more process oriented organization.

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