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When a Good Design is Not Enough

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Contributed by: Andrew Spanyi,  Managing Director,  Spanyi International
Andrew Spanyi’s work in the area of process management is recognized internationally. He has written two books on Process Management: More for Less: The Power of Process Management and Business Process Management is a Team Sport: Play It to Win! His most recent book; Operational Leadership, addresses the leadership behaviors needed to improve operational performance.

In spite of significant advances in both improvement methods and enabling technology, the success rate in implementing complex process redesign projects still hovers around 33% and has not changed that much over the past decade. When a good process design does not get implemented, it’s often due to insufficient focus and attention on accountability, governance, resources and momentum. Results can be compromised whenever there is insufficient attention to one of these factors.

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