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Process Excellence Success: More Art than Science

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Contributed by: Andrew Spanyi,  Managing Director,  Spanyi International
Andrew Spanyi’s work in the area of process management is recognized internationally. He has written two books on Process Management: More for Less: The Power of Process Management and Business Process Management is a Team Sport: Play It to Win! His most recent book; Operational Leadership, addresses the leadership behaviors needed to improve operational performance.

Process excellence is becoming an umbrella phrase to describe the set of improvement methods such as Lean, Six Sigma, Lean Six Sigma, Business Process Reengineering, and technology driven BPM with the objective of improving operational performance. There has been a great deal of attention dedicated to the science of deploying each of these various improvement methods. Indeed, these methods of improvement have become increasingly codified and even commoditized. Much less attention has been focused on the art of succeeding with process excellence.

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