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Change Management - What is it and Why it Matters?

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Contributed by: Izabela Waglay,  President,  EELI Group Inc.
Izabela Waglay – the founder of the EELI Group Inc., a business design and change management consulting practice performing Business Design and Change Management consulting roles for a number of telecommunications and health industry service providers. Izabela has over 30 years global experience in the business and information technology field leading large, multi-national teams on business design, Customer Relationship Management (CRM) & Billing systems implementations and change management initiatives; recently completed a major business transformation engagement at Rogers Communications where she advised and assisted in the development of the transformation roadmap, establishment of the approach for the client experience driven business re-design, and execution of the change management program.

When introducing anything new in our individual life, in an organization or society at large, we intuitively recognize that that introduction of change must be managed or we will not achieve what we have set out to do.   Same applies when we introduce new technology including BPM automation.   Very often we establish a change management team.  We go through the mechanics of managing change.   Why then the implementation of new technology such as BPM often does not deliver the expected benefits?  Why the adoption and internalization of the change is sl

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