Leading companies are integrating and optimizing end-to-end business processes and crossing traditional IT system boundaries within organizations. In addition to requiring a good integration strategy, this trend forces companies to adopt process orientation and explore BPM as a technology to orchestrate, optimize and increase flexibility.
Brett Champlin is an internal Process Consultant who leads business and IT process redesign projects. He led the development of an enterprise process model repository and the selection of the enterprise process modeling, analysis and design tools. Champlin has over 20 years of experience working in Information Systems and Management.
Champlin mentioned many past predictions, which did not turn out to be true. For example, the paperless office was first predicted in 1975 but the invention of the laser printer turned us into printer junkies, and we use more paper than ever before. When people have access to more information, they tend to use more paper.
Business process management and process automation aren't new, but there is new emphasis on processes because there have been significant successes in making processes more efficient. Linear processes are easy to reengineer, according to Champlin, while knowledge-based processes are harder. Champlin emphasized:
Champlin sited ten important things for BPM
Champlin emphasized that with BPM and BPMS, people, processes, information and technology are all part of the solution. Delivering a true solution that works for the business means that IT will have to align and coordinate these elements to be successful. BPM and BPMS should not be thought of as a solution for a change project, but rather as a design for continuous change throughout the enterprise. The key to successful BPMS is not to fix this or that existing process, but to build new processes that are inherently changeable and can be changed by the owners for any conceivable parameter. This means more direct control and fewer "projects" that are designed to fix problems. Problems are minimized from the beginning through processes that can change to meet the needs of the enterprise.
Brett Champlin recently spoke on this topic at BrainStorm’s Business Process Management Conference in Chicago. For more information on this conference, visit www.BPMConference.com
To hear the archived audio file of this presentation, visit:
http://www.bpminstitute.org/presentations/chicago-2005.html
Jon Huntress
Special Events Correspondent
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