Complimentary Chapter: "Business Process Management Systems - Strategy and Implementation"
Courtesy of: James F. Chang, author of "Business Process Management Systems - Strategy and Implementation"
Business Process Management as a management philosophy has only been discussed since the mid-1990s. This chapter explores the relationships of BPM to other process-focused management practices. The author depicts BPM as the convergence of previous process-focused management practices, such as Business Process Reengineering and Total Quality Management. The goals, principles, and practices associated with BPM are also discussed in this chapter.
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