BPM 101 is the foundational course for those starting their BPM journey. It presents an overview of process modeling, analysis, design and the technologies in BPM.BPM 101 is especially useful for people new to BPM. It provides an overview of BPM as both a management discipline and as a set of enabling technologies and it establishes the foundation for the BPM courses that follow.Participants will learn about the history of BPM, and the key...

Achieving success with BPM relies upon skill in process modeling, analysis and design. This course equips you with the practical, applied knowledge to lead/facilitate process improvement projects.Modeling, analysis and design skills are indispensable to BPM success. In this course you will acquire a solid understanding and develop skill in practical techniques for process modeling, analysis and design.Beginning with a section on modeling, you...

This session presents key concepts and tools on process measurement. You will learn how to apply these principles in your organization at both the organizational level and the business process level.Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques and how to apply these to the analysis and design of business processes.Determining what to measure and...

This course builds a comprehensive understanding of how to establish process governance with a focus on the emerging roles of process owner, process council, and the process office.As organizations evolve their BPM practices from simple process improvement towards process management, a more transparent and effective governance process is necessary.This course builds a comprehensive understanding of how to establish BPM governance with a focus on...

Attendees will learn a structured approach to using BPMN. Their knowledge is enhanced by using a software tool to provide hands-on practiceThe Business Process Modeling Notation (BPMN) is a standard for business process modeling, and provides a graphical notation for specifying business processes in a Business Process Diagram (BPD). It is based on flowcharting techniques similar to activity diagrams from the Unified Modeling Language (UML). The...

Understand the similarities and differences between four seminal methodologies: Six Sigma, Lean, Reengineering and BPM. Do exercises for techniques and discuss cases in each methodology.This course provides an overview of various methodologies and approaches commonly used in process improvement and management. Participants will understand the similarities and differences between Six Sigma, Lean, Reengineering and BPM. Exercises and case studies...

Face-to-face and virtual facilitation skills are needed for developing a business architecture, creating a process model, leading an improvement team, or running a meeting. Learn models and practice in all these areas.Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial. You need to be able to keep people engaged, elicit the...

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization, technological change and process based change initiatives. It has been said that “change is the only constant.” Yet, many business improvement and transformation programs fail to deliver their expected business results. The root cause of failure in up to...

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.Customer experience is receiving increasing management attention as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. With roots going as far back as total quality management, many B2C and some B2B organizations are increasing their emphasis on...

Not your typical intro to agile class! This course focuses on teaching the basics of agile while explaining the limitations and provides recommendations for avoiding typical agile implementation pitfalls. The Agile Manifesto was created by and for software developers and doesn't account for many issues that an enterprise level transformation will encounter like analysis, reporting, governance, project management, or regulatory considerations....

Not your typical agile class! Learn how business analysis and agile based project management fit into an agile implementation. The Agile Manifesto was created by and for software developers and doesn't account for many issues that an enterprise level transformation will encounter like analysis, reporting, governance, project management, or regulatory considerations. Enterprise level transformations are failing (or not performing as well as...

Participants will learn how to function tactically and strategically as an agile business analyst. Detailed work and hands-on exercises will include writing user stories, decomposing epics, analysis wall management, and practice with more techniques. This two-day course provides in-depth practical knowledge and skills to business analysts who wish to become adept in using an agile approach in software development. It provides the context to put...

Operational Excellence (OpEx) stresses the application of key principles, the alignment of management systems, and the application of process improvement tools. Operational Excellence has a focus on a long-term change in organizational culture.The focus of Operational Excellence (OpEx) goes beyond the traditional event-based model of improvement toward a long-term change in organizational culture. OpEx stresses the application of key principles...

This course outlines the relationship of Lean Six Sigma (LSS) and Business Process Management (BPM) to Operational Excellence (OpEx) and provides insight into the needed skills and tools. We will explore and discuss the skills, training, and infrastructure required to launch a successful projects. There will be an overview of the process improvement methodology and tools used to make significant improvement to business processes.We will discuss...

No matter how well designed, well-planned or well-managed, all organizational units and/or projects can be improved in one way or another. It can involve working conditions, poor resource utilization, getting ahead of competition or to better keep within the budget restraints. In organizations that already are ahead of competition, improvements can involve: Increasing competitive advantages Increasing employee/team member buy-in and/or...

This two-day course offers participants the opportunity to practice the basic set of process improvement tools, by using hands-on exercises, and to gain the real-world experience needed to achieve improvement goals.This 2-day course builds upon earlier courses in the Operational Excellence (OpEx) track and provides practical experience on the basic methods used by experienced practitioners to create lasting process improvements. The emphasis is...

A standards-based overview of decision management and business rules outlining a proven approach to increased business agility and more effective, more targeted processes.Decision Management and business rules allow the effective automation of decision-making combined with increased business agility. Adopting decision management and business rules technology improves customer service, enables 1:1 marketing, increases straight through processing...

This course is designed to shows how to effectively operationalize advanced analytics and data science in business processes. As organizations move beyond using analytics to monitor their business processes, they need new more advanced analytics and new techniques to apply them. This course focuses on defining and scoping the business problem for advanced analytics, ensuring that analytics are useful in business terms, and on operationalizing...

Attendees will learn a structured approach to using DMN. Their knowledge is enhanced by using a Cloud-based software tool to provide hands-on practice.The Decision Model and Notation (DMN) is a standard for decision modeling in the process of being adopted by the Object Management Group. It provides a graphical notation for specifying decisions so that decision making can be modeled separately from business processes. DMN allows both technical...

Value Stream Mapping is essential to success with Lean. During this hands-on course you will develop a solid understanding and the needed skills to develop and analyze value stream maps. As outlined in our one day course on Lean Six Sigma – the Foundation of Operational Excellence a value stream map is an exceptionally useful means of understanding and improving customer value. A value stream map depicts the flow of materials and information...

Business Architecture is a holistic approach, representation and mindset which serves as a bridge between strategy and its successful execution within an organization and facilitates resolution of complex, enterprise problems.  It is a powerful way for the business to understand, improve and transform the organization and become more empowered to take control of its own destiny.  However, most organizations lack a well-...

Business architecture provides the basis for turning business strategy into actionable results. Organizations use business architecture to address a wide variety of business scenarios. These include shifting to a customer-driven business model, merger / acquisition deployment, regional or global expansion, product line expansion, business / IT alignment and a host of other strategic and tactical scenarios. This course delivers a comprehensive,...

This course focuses on the skills and competencies needed to perform business architecture; "being" a Business Architect. Using business architecture tools, we’ll develop the business model, strategy, organization design for our practice back in our organizations. Strategy will be formed from business capability assessment, measurement, and performance. We’ll discuss approaches, techniques and skill to enable you to successfully launch your...

Once the value of Business Architecture is demonstrated within an organization, the next step is to set up governance and a Center of Excellence to formally establish the practice and the Business Architect role within the organization.  This course provides the roadmap for creating a successful Business Architecture practice.  It is beneficial for anyone who is just starting to establish a Business Architecture practice within their...

This course brings together the knowledge and skills from other Business Architecture courses and puts it within context. It provides an end-to-end process for creating and applying Business Architecture for various scenarios. This includes everything from planning an effort, to assessing the current state and architecting the target state, to planning initiatives and measuring the results. It describes key activities to be performed as well...

Most organizations lack a well-articulated blueprint of their business. While everyone can see their small piece of the puzzle, no one has visibility into the business as a whole. To address this lack of visibility, organizations must be able to visualize their business through formal business architecture. Yet, this is only one piece of the puzzle. Where there is no blueprint of a business, there is no corresponding blueprint of how the...

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building blocks of digital business; including but not limited to, customer focus and journey mapping, business process, RPA, analytics and big data, cognitive...

Design thinking is now an essential capability for business analysts, enterprise architects, and business process leaders who need to drive fast-paced digital transformation. In this immersive full-day session, attendees work collaboratively to learn and apply the essential tools of design thinking, rapid prototyping, and lean experimentation. You will learn the fundamentals of the design thinking methodology and how apply it to accelerate...

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it is not. Further, it explores how best to select opportunities to apply RPA, calculating the ROI on RPA projects, implementation best practices and...

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.The generic term of customer experience (CX) covers the entire landscape from traditional customer service to new digital methods that are used to interact with customers. Digital customer experience...