Case Study: Enterprise-Wide Performance and Business Process Management of Government: Setting the Global Agenda for the Next 10 Years and Beyond
Featuring: Dale Weeks, Senior Executive Officer - Florida Department of Revenue
The process-management revolution – driven by advanced performance measurement, flatter corporate structures, process-based teams, and the use of technology and process change to reengineer work – has transformed American business in the last 25 years. But this revolution is only starting to change the American public sector. The Florida Department of Revenue is seeing startling results by adapting private-sector productivity tools for use in the public sector. This FL DOR presentation/paper will address, on both a strategic and operational level, the wave of process and performance management revolution that could transform American government, cutting costs, increasing productivity, improving services – and giving America a new competitive edge in the challenging 21st Century.
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