Can Six Sigma and Business Process Management Coexist?

This talk will provide an overview of BPM and Six Sigma to indicate where there are synergies between the various types of programs. BPM builds the framework to create strategic alignment, measure business processes using metrics aligned to business goals, and identify performance gaps that have a major impact on the customer and on achieving desired business results.

Six Sigma can be used as the vehicle to implement significant quality mprovement, stabilize the processes and close the gaps. Six Sigma can be used to remove waste from the process and provide higher quality resulting in improved customer satisfaction. Together they can provide a process enabled and customer focused enterprise.